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Warning: Amazon delivers to Singapore using Singpost now

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Warning: Amazon delivers to Singapore using Singpost now

Postby x9200 » Sat, 14 Dec 2013 2:20 pm

When I saw a pile of parcels from Amazon in the local post office last week I knew this meant something bad and unfortunately this got confirmed - Amazon now delivers their parcels to SG via Singpost (they distribute locally). I have very very bad experience with Singpost/Speedpost delivering parcels during busy time and would probably not have bough anything from Amazon knowing they were going to pass it to Singpost.
I checked the tracking at amazon and it said a delivery was attempted on 12th. Surprise, no delivery advice, no nothing. This happened to me a few years ago so again this nightmare started. Last time I had to use Singpost during CNY I had to go personally to Eunos to collect the parcel as the courier missed like 2 arranged attempts (did not show up at all).

If you bought anything recently from Amazon and this was with free shipping, monitor regularly the tracking status. Don't wait for advice. Maybe somebody "attempted" to have it delivered already few good days ago.

Added: just checked the tracking via speedpost Singapore and the message is "no such a address". IIRC this was the same excuse given when they had not left any advice a few years ago.

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Postby BedokAmerican » Sat, 14 Dec 2013 2:47 pm

My husband ordered something from Amazon and he looked online to track the package and it's been in Sg a week but no delivery attempts because he said it's stuck at Customs. Hopefully we won't have to deal with the same issues you did, but I won't be surprised if we run into the same situation with delivery.

On another note, anybody know if there typically is a "back log" at Customs this time a year with all the holiday gifts being shipped here? Or does the time of year make a difference?

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Postby x9200 » Sat, 14 Dec 2013 3:07 pm

I had another parcel from Amazon at the custom's now too but still reasonable time. It think they do random checks and my experience is the holding time does not depend that much on the time of the year.

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Postby AngMoG » Sat, 14 Dec 2013 3:56 pm

You can always pay a bit more and deliver through vpost. The difference being, vpost can deliver to pop station now. You will just get an SMS and email with a code and box number. Then you just go to the pickup point you selected (I chose Paya Lebar), enter the code and box number and pick up the package. No queues, no missed delivery.

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Postby x9200 » Sat, 14 Dec 2013 4:14 pm

Vpost = Speedpost and this shows also how they handle the things in the States. Maybe I am very unlucky and they are good, but I am not going to use them again unless I am forced to.

If I had to pay for the delivery I would do it with DHL, UPS or whatever Amazon uses. It is only recently Amazon started using Speedpost for their free global shipping. In July I still have it delivered by some other company.

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Postby PNGMK » Sat, 14 Dec 2013 4:16 pm

For whatever reason Amazon will usually not sell what I want to a Singapore address so most of my orders go to my mother in Australia and I collect them when I'm there. But yes, SOME Singpost outlets are pretty bad.

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Postby AngMoG » Sat, 14 Dec 2013 6:13 pm

x9200 wrote:Vpost = Speedpost and this shows also how they handle the things in the States. Maybe I am very unlucky and they are good, but I am not going to use them again unless I am forced to.

If I had to pay for the delivery I would do it with DHL, UPS or whatever Amazon uses. It is only recently Amazon started using Speedpost for their free global shipping. In July I still have it delivered by some other company.


i know it's basically speedpost; but with the new pop station, you save the whole delivery hassle - in my experience, 95% of the time they will either deliver when I am not home, or claim to deliver but actually not do it. With this service, you can just pick it up from the post station.

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Postby nakatago » Sat, 14 Dec 2013 6:51 pm

AngMoG wrote:
x9200 wrote:Vpost = Speedpost and this shows also how they handle the things in the States. Maybe I am very unlucky and they are good, but I am not going to use them again unless I am forced to.

If I had to pay for the delivery I would do it with DHL, UPS or whatever Amazon uses. It is only recently Amazon started using Speedpost for their free global shipping. In July I still have it delivered by some other company.


i know it's basically speedpost; but with the new pop station, you save the whole delivery hassle - in my experience, 95% of the time they will either deliver when I am not home, or claim to deliver but actually not do it. With this service, you can just pick it up from the post station.


That is such a cop out because they're known for NOT even TRYING to deliver parcel. Someone's paying them to go door to door but they will just instead wait for people to come to them.

Hell, for Singpost, they can't even make it such that you'll pick stuff up from the local post office; you'll have to go to Paya Lebar which can be very inconvenient for a lot of people.

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Postby x9200 » Sat, 14 Dec 2013 8:22 pm

^^^this, but also what I said earlier, I had some bad experience with vpost handling the parcels in the US. I have not used them for a few good years so maybe they improved but from my and my wifey's experience matching the parcels with invoices appeared somehow challenging.

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Postby Aragorn2000 » Sun, 15 Dec 2013 9:25 am

I don't think Singpost is Amazon's sole courier here. I got a few books delivered by singpost in July and others delivered by UPS in Nov.

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Postby x9200 » Mon, 16 Dec 2013 7:12 pm

Update.

The parcel that was withheld at the customs got delivered today. The stamp on the parcel was singpost so it appears this is speedpost who is the bad guy.
For the other parcel, that seems to be in the power of speed post from the start nothing is arranged so far. I send the request for an info on Friday or Saturday and only today I received a generic and probably automatic response that they process it under the case ###.
In the meantime I called their customer service line and was informed that the address is wrong and there is no business under this address. I asked what is the address they have in the record and I was told only the postal code is visible to the person I was talking to. I asked for it and it was correct. Few minutes of conversation with multiple assurance that the lady I was talking to will coordinate the efforts to have the parcel re-delivered, ensured 2 or 3 times they have my HP correct, promise to call me back, and that's it so far. From 11:30am nobody called. At the end of the conversation the lady verified the full address. Apparently just talking to me made this small miracle and a 25 storey condo suddenly appeared on the map of Singapore.

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Postby Sergei82 » Tue, 17 Dec 2013 12:37 am

Amazon delivers via Singpost for me for years already. And yes, Singpost is disgrace of this island. I had serious problems with them more then ten (!!!) times, each time a new problem. Dun even wanna get started...

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Postby x9200 » Tue, 17 Dec 2013 8:44 am

Never happened for me before that Amazon used speepost.

I called them this morning (as surely nobody called me back) and from what I understood they are looking for my parcel so it appears like they don't know where it is now.

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Postby PrimroseHill » Tue, 17 Dec 2013 9:08 am

Happened to me last week - a book that was supposed to be delivered on Tuesday, had an email from Amazon on Monday saying that the parcel was undeliverable and refund was issued.
Crazy :shock:

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Postby nakatago » Tue, 17 Dec 2013 9:45 am

Maybe if enough people complain, Amazon will stop using StinkPost. They're only reliable if what you want delivered fits into those mail box slots. Any bigger than that, you wished the drones were available.


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