I don't think it's worst behaviour, but you have to understand if retailers gave that courtesy it would be highly abused.sjs26 wrote:Thanks for the advice. This is a learning point clearly. Interesting that the idea of 'shopping around' is actually considered worse behaviour in this context ... I obviously have much to absorb !
You don’t have to refund a customer if they:
...
no longer want the item (eg because it’s the wrong size or colour) unless they bought it without seeing it
So you bought an outfit, what, expecting to return it a day later? That was pretty stupid.sjs26 wrote: My task was simple. I was due to perform in a classical concert on 1 November, and as at 30 October, did not have suitable clothing. I was directed to a number of stores on Orchard Road and duly found one which specialised in evening gowns and occasion wear - in Paragon Mall. Beautiful clothes at luxury prices. Eventually the staff found a combination that seemed appropriate, The bill was far more than I was looking to pay, but as time was short, I decided to go ahead on the assumption that in the next 24 hours, I may find a more affordable alternative.
So? It’s not England, it’s not M+S ‘no questions asked’ refund policy. You couldn’t run a business like that here, you’d end up being a free costume hire shop to the masses.sjs26 wrote: At no time before or during the purchase at the store was I advised that there was a zero refund policy. The credit card receipt stated a number of conditions around sale items, deposits and alterations, but nothing about refunds. There was no signage on the walls, windows or by the cashier desk.
Here we go, there’s a surprise (rolls eyes). Totally unworn, bar the 3-4 hrs when I was just ‘trying it on’, at the cocktail party and some bitch said it made me look porky.sjs26 wrote: On 31 October, I found a better option (which was both cheaper, and more in line with the dress code instructions), decided to buy it, and to return the first purchase (still in its tissue, unworn, in perfect condition).
Sorry but you’re way off. The Sale Of Goods Act 1979 (to which you allude) requires no such thing. That refers to faulty goods. What you are used to is a lot of discretionary goodwill.sjs26 wrote:At the same store, two working days after purchase, I was refused a refund. The store policy it seemed, was never to refund any purchase, except if the goods were faulty. The only option was a credit note for the equivalent sum valid for six months. The staff were perfectly civil, but implacable. I was stunned. In the UK, the US and all other international cities, consumer rights around the retail transaction are protected by law. The right of return (with a receipt and with goods in unused condition) is simply the way things work. The customer has the right to change their mind for whatever reason, and to expect the money to be refunded without constraint.
‘Utterly foreign’, or literally foreign?sjs26 wrote: The manager - who I called that afternoon - was similarly unmoved. I was informed that ‘everyone knows that in Singapore you don’t get a refund if you don’t like something, only if the goods are faulty’. To my amazement, the comments continued - ‘Did anyone twist your arm to buy this?’, ‘If you buy a car and then change your mind, do you return the car?’. The concept of right of return was apparently utterly foreign, and I was both naive and stupid to expect it.
No resolution, 100% aligned with your random whim (based upon law from some foreign country).sjs26 wrote: As at today, I have no resolution on this.
How about not buying what you don’t want. Is ‘that task’ simple enough? Lol!sjs26 wrote:Am I overreacting here - or should this type of behaviour be exposed?
CostCo in the US used to have a no questions asked two year return policy on *anything*. Full cash or credit refund. People would purchase TVs or Laptops and return them every 23 months for "free upgrades", getting back the full original price paid on something which normally depreciates astronomically in that much time.PNGMK wrote:I understand the frustration of trying to find something in Singapore but the very real reality of shopping in Asia is that it is old school, see it, test it, feel it, look at it, think about it, bargain and negotiate a price for it, buy it and then it's yours - no returns. This in part why Singapore can manage to remain reasonable ok on retail prices even with the crazy retail rents.
Even walmart is rethinking their returns policy and that shows how bad it is.
Guys - this lady is NOTHING compared to the B's on www.urbanbaby.com - there was a woman who there who admitted to clothing herself this way for YEARS.
You can be one curmudgeonly bugger, JR8.JR8 wrote: scathing criticism, sarcasm and snide remarks
BR and Gap in the US at least will price match items if they go onsale within X days. I believe X is 30 or 45. Just bring the receipts in, they scan them, and give you money.PrimroseHill wrote: How many times have I seen people buy from Marks, Gap, Banana Republic at X price, then when the sale came about they took everything back only to buy exactly the same thing for 50% off?
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