Formally complaining about a Vendor

[angry scientist]

The vendor that we purchase food and consumables from, delivered rice packets that contain worms- now the second time around. Despite telephonic complaints, these guys are not responding and I am at the verge of formally putting up a case against them. The fact that we were feeding on this item until the worms were eventually noticed makes me extremely annoyed and disappointed at the vendor.

Now, any advise on how this is done in SG ? One need to contact authority like AVA or approach the consumer's federation or something ?

[Wd40]

Your nick is very appropriate, most of your posts have been complaints against somebody or the other.

Dont tell me in India, you never found worms in your rice

[PNGMK]

CASE

[zzm9980]

The vendor

And who are they? Is this a local grocery chain like NTUC or Cold Storage? Or some kind of specialized catering company?

[livingontheedge]

Second time round?

How about just stopping to buy from the vendor after the first time around.

Doesn't take a Scientist to figure that out.

[durain]

at least the bugs are free range . put the rice out in the hot sun and stick some unpeel garlin in, that will get rid of them.

have a read on a previous post on the bugs... http://forum.singaporeexpats.com/ftopic92826.html

[BedokAmerican]

I read the original post and got so grossed out! Those must have been horrible experiences. And to think I get grossed out when there are bugs crawling on fruit in grocery stores. The worms sound so much more disgusting.

To file a complaint, this could be a place to start:
http://app2.nea.gov.sg/public-health/food-hygiene
http://app2.nea.gov.sg/corporate-functions/contact-nea

[Wd40]

The vendor

And who are they? Is this a local grocery chain like NTUC or Cold Storage? Or some kind of specialized catering company?

I bet he is talking about Indian Ponni rice and the vendor is an Indian groceries vendor that does home delivery like this one:

http://www.myonlinegroceries.com/

Just to let you know worms in rice in India, is no big deal. Its not a lot of worms mind you. Its those white worms that look almost like rice but slightly longer. If you wash the rice properly before cooking, you wont eat them.

[x9200]

Just change the vendor and warn your friends. I don't think there is anything formal and effective at the same time that could be done in cases like this one.

[zzm9980]

Just to let you know worms in rice in India, is no big deal.

It's a big deal if you're vegetarian!

If not, it's a good source of protein.

[Wd40]

Just to let you know worms in rice in India, is no big deal.

It's a big deal if you're vegetarian!

If not, it's a good source of protein.

Its ok, lah. Eating non-vegetarian stuff, unknowingly is not a sin. Where you can avoid, its good to avoid

For example, I dont eat eggs and never buy anything, that I know for sure that contains eggs. But, I eat cake when I go for birthday parties, dont like to offend them. Its the principle of the thing that matters, for me atleast.

[nakatago]

Just to let you know worms in rice in India, is no big deal.

It's a big deal if you're vegetarian!

If not, it's a good source of protein.

Its ok, lah. Eating non-vegetarian stuff, unknowingly is not a sin. Where you can avoid, its good to avoid

For example, I dont eat eggs and never buy anything, that I know for sure that contains eggs. But, I eat cake when I go for birthday parties, dont like to offend them. Its the principle of the thing that matters, for me atleast.

As long as you're not one of those douche vegans that's cool.

[ecureilx]

It's a big deal if you're vegetarian!

If not, it's a good source of protein.

Its ok, lah. Eating non-vegetarian stuff, unknowingly is not a sin. Where you can avoid, its good to avoid

For example, I dont eat eggs and never buy anything, that I know for sure that contains eggs. But, I eat cake when I go for birthday parties, dont like to offend them. Its the principle of the thing that matters, for me atleast.

As long as you're not one of those douche vegans that's cool.

+1 ....

[sundaymorningstaple]

I wonder if vegetarians cry or feel sorry when they hear the plants scream when they rip them out of the soil or cut off their limbs an fingers for their salads. Or are they as hard-hearted as as normal sane people?

[x9200]

Vegetarians eat plants. Plants are essential to the eco systems. Plants should be protected.
Non-vegetarians eat animals. Animals contribute to the destruction of the eco systems. Number of animals should be limited.