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Samsung Galaxy S4 screen repair

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Fortan
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Samsung Galaxy S4 screen repair

Postby Fortan » Tue, 20 Aug 2013 11:38 am

My wife dropped her phone and although it had a cover the screen broke. Been googling a bit and called a few places for repair but the cost is 350$ to get it repaired.

Anyone have any good connections to someone who can do it cheaper?

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sundaymorningstaple
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Postby sundaymorningstaple » Tue, 20 Aug 2013 12:28 pm

Frankly, if she broke a Gorilla Glass S4 I'd be afraid of replacing the glass only to find out later something else inside was "damaged" and didn't show up till later. I think I'd just be tempted to go get a new one.

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Postby Pal » Tue, 20 Aug 2013 12:55 pm

Go to the official Samsung Service Centre.

Costs $240+ and takes about 1 day.
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Wd40
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Postby Wd40 » Tue, 20 Aug 2013 1:04 pm

If you bought the phone on contract from a service provider, check out with them.

My friend's Iphone's screen came off when his child hurled it on the floor and the service provider(singtel or starhub) replaced it for him free of cost.

I know, I was shocked as well. But I guess thats good part about contracts :)

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Fortan
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Postby Fortan » Tue, 20 Aug 2013 1:13 pm

Wd40 wrote:If you bought the phone on contract from a service provider, check out with them.

My friend's Iphone's screen came off when his child hurled it on the floor and the service provider(singtel or starhub) replaced it for him free of cost.

I know, I was shocked as well. But I guess thats good part about contracts :)


Wow.... will definitely try that out. Guess second choice is the Samsung shop... new phone is 900$ as far as I know :P

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Postby Mi Amigo » Tue, 20 Aug 2013 7:30 pm

I managed to drop my Galaxy Note after I'd only had it a few weeks and the screen broke. I took it to the Samsung service centre at Plaza Singapura (B2 level) and the chap there asked me if I'd ever had anything repaired there before. I told him (truithfully) that I hadn't and had been a Samsung phone customer for many years (I showed him my old Galaxy S that I was using after the Note got damaged). He then told me that as a gesture of goodwill they would replace the screen F.O.C., which they duly did within a few days. I was very pleasantly surprised by this outcome as I had been expecting to pay $200+ to get the screen replaced.

On the S4 (which I think otherwise is a truly excellent phone), I've heard of other people experiencing problems with the display cracking. So it seems there may be a generic weakness there, which you might want to bring up in the conversation.

Interesting to read WD40's story about a service provider replacing a damaged phone. In my experience with the family's various broken phones over the years, SingTel have never wanted to help in any way whatsoever, and have always directed me to the manufacturer's service department. Obviously there's no harm in trying with the carrier too, but if it were my phone I'd go to Samsung first.
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zzm9980
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Postby zzm9980 » Tue, 20 Aug 2013 10:24 pm

I had a good experience at the Samsung Service Center at Marina Square. I used a cheapo sim-card adapter to use a micro-sim in my Galaxy Nexus, and it pulled the pins out when I took the SIM out. The phone was out of warranty, but they gave me a complimentary extension and repaired it free of charge even though I admitted it was my fault.

Only negative: They re-loaded it with a slightly different ROM that wouldn't update anymore past 4.2.1. (It went in with 4.2.2). I had to reload it again myself, but that was minor.

On that, be aware they *will* wipe the phone.

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Postby nakatago » Wed, 21 Aug 2013 6:56 am

zzm9980 wrote:On that, be aware they *will* wipe the phone.


I better share this then: https://play.google.com/store/apps/deta ... ckup&hl=en

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Postby Arsenal_fan » Thu, 22 Aug 2013 7:10 pm

The service providers replacing phones only works for iphone's. The missus had problems a couple of times with her old iphone 4. They were promptly replaced with new (maybe refurbished ones), only check was for water in the phone (flashing a torch at the connector at the base of the phone)

I know that the same deal is not available for sony or HTC phones. Once you take them home, any problems you contact the company not starhub.

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Postby musica07 » Thu, 15 May 2014 10:29 am

@Mi Amigo, is your warranty still valid when you went to Samsung to have it repaired? My warranty just expired Feb 2014. I've been reading on other forums as well that Samsung offers FOC if it's your first time to have anything repaired there.

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Re: Samsung Galaxy S4 screen repair

Postby briannabanks » Thu, 07 May 2015 9:25 pm

Just a heads up, apparently the galaxy s6 is heard to be pretty buggy, so you might to settle for other tried models like note, or even other brands.

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Re: Samsung Galaxy S4 screen repair

Postby wenber » Mon, 17 Aug 2015 1:53 pm

Note 5 coming anyone bought ? How's the review

MayDay5
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Re: Samsung Galaxy S4 screen repair

Postby MayDay5 » Tue, 18 Aug 2015 11:31 pm

Go to the Samsung Service Centre, but it's expensive.


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