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by Mi Amigo » Tue, 20 Aug 2013 7:30 pm
I managed to drop my Galaxy Note after I'd only had it a few weeks and the screen broke. I took it to the Samsung service centre at Plaza Singapura (B2 level) and the chap there asked me if I'd ever had anything repaired there before. I told him (truithfully) that I hadn't and had been a Samsung phone customer for many years (I showed him my old Galaxy S that I was using after the Note got damaged). He then told me that as a gesture of goodwill they would replace the screen F.O.C., which they duly did within a few days. I was very pleasantly surprised by this outcome as I had been expecting to pay $200+ to get the screen replaced.
On the S4 (which I think otherwise is a truly excellent phone), I've heard of other people experiencing problems with the display cracking. So it seems there may be a generic weakness there, which you might want to bring up in the conversation.
Interesting to read WD40's story about a service provider replacing a damaged phone. In my experience with the family's various broken phones over the years, SingTel have never wanted to help in any way whatsoever, and have always directed me to the manufacturer's service department. Obviously there's no harm in trying with the carrier too, but if it were my phone I'd go to Samsung first.
Be careful what you wish for