Every consumer in SG is protected by Lemon Law. You are entitled by law to a refund, repair, or price reduction.lunchanmeat wrote: ↑Fri, 26 Nov 2021 9:23 pmI bought this ariston gas stove (Ariston HOB TH 731 D2/A B/TG) on march 2021 and it keeps having flame problems. Despite already feedbacking to helpdesk sg they still did not give us an explanation or solution. First they send technician in and the technician blame us and say we cant do anything. Second we ask for a replace they REFUSEEE to replace it for us and keep blaming that we spoilt it, saying the water got in to the stove and spoilt it....its the kitchen it can get dirty what what you mean sia?!?!?!?! They say can replace but must pay for it too ....whta aaa GREATTTT SERVICEEE!!!! It has been almost 2 months they dont nothing but ignore and blame us on it... its not like we dont have any experience wif stoves right??? What you mean the water get in other stove doesnt spoil this easily why ariston once are so weak....
Never had an Ariston, but replaced our previous hob (fisher and paykel) recently because we had the same problem. Couldn’t figure out the issue, hired a technician and he recommended we change the entire unit- his reasoning was that it was just age related wear and tear, and that a repair would cost more.malcontent wrote: ↑Sun, 28 Nov 2021 10:42 amSpeaking of hobs, we have been having trouble with ours lately - it’s also an Ariston. I have already taken everything apart and cleaned it, which fixed two that were just not even lighting up, but there is still one that keeps having issues - it will light up but won’t stay lit unless we try it several times. Seems like the knob itself is the problem, but I would welcome any suggestions.
No ours uses bottled gas. We have changed it several times since the issue began. Also, once it’s lit and stays lit, it’s fine… just sometimes takes a dozen attempts to get it lit and keep it lit.Myasis Dragon wrote: ↑Mon, 29 Nov 2021 11:41 pmAt the risk of asking the obvious... you do have the correct setup for the gas you are using? Natural gas, aka "city gas", aka the low pressure gas that is piped into your house requires different orifices than tanked gas, aka, propane gas. A natural gas hob will not work on propane, and a propane hob will not work on a city gas.
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