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Need help: Starhub made a ridiculous charge on free Cable TV

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ivorybamboo
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Need help: Starhub made a ridiculous charge on free Cable TV

Postby ivorybamboo » Tue, 23 Apr 2013 3:37 pm

We received an offer to use free of charge Cable TV for 3 months. After nearly 2 month using we have received a payment reminder for the overdue amount of around $300. I I have asked the Billing hotline and they said that it is because we have subscribed to some add-on channels. I know that it is my hubby mistake of using it regardless of any subscription notification. However, it is very funny that we are offered for free but have to pay for such high amount.

When I have asked for the fee waiver, the representative said she can only give me 30% off. After a while negotiation, she offered 50% off. She made me think that she is making profit behind this situation.

I just want to ask whether anyone has encounter this situation and how you are solving this problem. I haven't paid for the fee yet. Could you let me know how to get the total fee waiver, please?

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sundaymorningstaple
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Postby sundaymorningstaple » Tue, 23 Apr 2013 5:26 pm

Free TV is for the free to air channels normally or a very basic 3 tier package. There are lots of other channels that are pay per view and you have to actually read and push the right buttons before you can watch them, therefore it should not be a surprise. Those Pay Per View channels are also payable by regular subscription holders as well. Accept you luck in getting a CSO who has a heart and allowed you a discount. Also, make your husband pay the fees if it was he who was guilty. And, let that be a lesson. Read the find print on the "free" offers you decide to take up in the future. Nothing here is actually free. They will find a way to "set the hook" and make up for the free later.

Caveat Emptor


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