With this post I'd like to share my latest experience of moving from Singapore to Penang.
When we decided to accept a new challenge and to move from Singapore to Penang, we immediately started to contact several local moving companies in Singapore. After various quotes and visits of 'movers', we chose the local company 'Raffles Movers' to be our movement partner. Their quote and approach was the most professional and reasonable one...
THIS WAS A VERY BIG FAILURE!!!
Raffles Movers did not follow their contractual content, such as 'crating of piano, art-work and LCDs', or such as using their 'professional packing team'... nothing was packed as expected - and the packing team was a third-party outsourced company!
The result was devastating:
- almost all our furniture arrived in Penang DAMAGED
- our electric appliances as washing machine and tumble dryer arrived damaged
- most of our framed art-work arrived broken
arrived in a state that you would consider being a scrap-yard.
While it was obvious, that 99% of the damaged occurred during packing and loading, the movers managed then to break our piano by trying to unload it out of the container with two (!!!) man - it dropped, of course...
All this happened in June 2012! The damages were noted immediately, they were reported immediately... and until today I have not received any compensation!
In fact, Raffles Movers is telling me each week a new 'story' why the compensation (upon we agreed months ago) has not been transferred.
Out of my own 'pocket' I had to replace and repair all the damages... RAFFLES MOVERS is not even communicating with me...
anybody who needs to move or knows somebody who needs to move -
NEVER EVER USE RAFFLES MOVERS!!!
I will have to go now the 'hard way' and I have to use legal support...
If anybody has a good advice for me - I'd be grateful!