Cayden Residences

Risk · Post by **Risk** » Sat, 08 Dec 2012 10:20 pm

Does anyone have experience with Cayden Residences. They seem to be a new Serviced Apartment. I am coming from the US. They ask for payment in full by wire in advance. Is this typical?

the lynx · Post by **the lynx** » Mon, 10 Dec 2012 12:24 am

Risk wrote:Does anyone have experience with Cayden Residences. They seem to be a new Serviced Apartment. I am coming from the US. They ask for payment in full by wire in advance. Is this typical?

Full by wire? Seems tricky. Have you checked on the recipient account? Not even an option for deposit?

Risk · Post by **Risk** » Mon, 10 Dec 2012 1:22 am

Thanks Lynx for your note. How do you check on the account? It's from OCBC Bank LTD in Singapore. Is it more typical to provide a deposit by credit card?

JR8 · Post by **JR8** » Mon, 10 Dec 2012 3:49 am

What if your plans change, will they give a refund?

How long do you plan to stay? (3 nights, a month?...)

What do other similar places require?

Citadines/Ascott - for example - say...
'Book a minimal of 7 days in advance at the exquisite Ascott Raffles Place Singapore or the vibrant Citadines Mount Sophia Singapore and enjoy 10% off our Best Available Rates.'
http://www.citadines.com/specials/cluster.html
... even then it's not clear if you have pay in full in advance. But since I self-funded my last stay there, I find it highly unlikely!

Risk · Post by **Risk** » Mon, 10 Dec 2012 3:54 am

They don't give refunds. I plan to stay 8-11 days. Their price is good $233 per night. I am self funded too!

JR8 · Post by **JR8** » Mon, 10 Dec 2012 4:06 am

Risk wrote:They don't give refunds. I plan to stay 8-11 days. Their price is good $233 per night. I am self funded too!

8-11 days? Then I'd consider it like a hotel - i.e. no way I'd pay in advance for a place with a no-refund policy. Wow, great marketing on their part, I hadn't heard of it 30 minutes ago, and yet I seriously dislike the place already!

Plenty of other places to stay that are more flexible/reasonable. Look at TripAdvisor as one source for cues...

zzm9980 · Post by **zzm9980** » Mon, 10 Dec 2012 8:26 am

I've seen no-refund rates at hotels, but Pay by Wire? Are you nuts? If they won't take credit card (even with a nominal 1-3% fee), something is very wrong.

zzm9980 · Post by **zzm9980** » Mon, 10 Dec 2012 8:28 am

Ok, looking at their website, they seem a bit more legit. But WireTransfer?

One thing I find interesting. If you look at their gallery, photo 1 (and 3, strangely) of their kitchen is *almost identical* to Ascott Raffles place 1bd, where I stayed. And I don't mean they used the same decorator same, but so close I wonder where the photo was taken same.

the lynx · Post by **the lynx** » Mon, 10 Dec 2012 8:42 am

Here is my opinion.

It is not illegitimate for a serviced accommodation to request for 'full by wire' payment (I've had hotels asking me to do that).

The reason this raises red flag is because it could be a fraud i.e someone else is pretending to be from Cayden Residences. If you pay full by wire and it really turns out to be fraud, then there is no way you can get your money back. If you use credit card, at least there is a way for you out of it.

My advice is that once you are very, very sure that you won't change your mind about your dates and choice of stay, ensure that the payee is the actual management company of Cayden Residences before committing to the 'full by wire' bit. You could Google it up and call the company directly just to verify.

Cath C · Post by **Cath C** » Mon, 10 Dec 2012 12:25 pm

Regardless of the payment, (which I agree does sound dodgy), if you're only looking at an 8-11 day stay, you could probably find a cheaper hotel than that. Maybe have a bit more of a look around?

Natsum Yamaki · Post by **Natsum Yamaki** » Fri, 25 Jan 2013 5:23 pm

I just stayed in Cayden Residences for a week and the apartment is very nice and good location too with train station n shopping mall just below.

I've paid full through telegraphic transfer, all is fine for me. Just keep a copy of the transfer document for reference. You may wish to call them and check further. Their staff is really friendly

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