Part of the reason I stick with Cathay / OneWorld. At least half of my bookings on SQ's site (and most redemption ones) have some sort of technical problem that require me to call their hotline. About a third of those require me to go to iON and show my CC to sort it out. Quite a few of my problems though just involve trying to find a flight. Modify a date after your first search, etc. I usually have to close my browser and empty the cache, then re-open the site and search again to get results.ScoobyDoes wrote:movingtospore wrote: My guess is they've been running around trying to figure out who to blame instead of trying to solve the problem.
Don't think anybody's been fired over it certainly, but that is quite typical here, yet we're rolling up to the second anniversary of when the headaches began.
I don't do FB but is it true they still say 'Please send us details of the error and we'll try to rectify it?' or some such thing, like they still are in amazement that something went wrong?
I made a booking last week, payment still failed. Fingers crossed for another I need to make this week but I don't hold out hope. If SQ wasn't the only *A carrier flying to HK I think I would be with somebody else (and before anybody else says it, I don't regard getting up at 3am to catch a UA flight as any sort of option).
I already switched to take Asiana to Korea, Thai to Bangkok and Swiss/Turkish/Thai to Europe so in reality SQ only gets HK from me. I even sacrifice miles etc. flying Garuda to Jakarta because booking is easier () and prices are so much better.
All of this means I fly half my flights with a change in HKG even though a non-stop SQ exists. I even acknowledge Kris miles are 10x more useful living here, and I could status match my MPC Gold through my company over to Star alliance. The only thing I still use SQ for now is the Kris miles I get from my Citi card and cheap short hop flights around SE Asia.