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Singapore Airlines website - krisflyer both MASSIVE FAIL

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zzm9980
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Postby zzm9980 » Mon, 21 Jan 2013 12:52 pm

ScoobyDoes wrote:
movingtospore wrote:My guess is they've been running around trying to figure out who to blame instead of trying to solve the problem.



Don't think anybody's been fired over it certainly, but that is quite typical here, yet we're rolling up to the second anniversary of when the headaches began.

I don't do FB but is it true they still say 'Please send us details of the error and we'll try to rectify it?' or some such thing, like they still are in amazement that something went wrong?

I made a booking last week, payment still failed. Fingers crossed for another I need to make this week but I don't hold out hope. If SQ wasn't the only *A carrier flying to HK I think I would be with somebody else (and before anybody else says it, I don't regard getting up at 3am to catch a UA flight as any sort of option).

I already switched to take Asiana to Korea, Thai to Bangkok and Swiss/Turkish/Thai to Europe so in reality SQ only gets HK from me. I even sacrifice miles etc. flying Garuda to Jakarta because booking is easier ( :o ) and prices are so much better.


Part of the reason I stick with Cathay / OneWorld. At least half of my bookings on SQ's site (and most redemption ones) have some sort of technical problem that require me to call their hotline. About a third of those require me to go to iON and show my CC to sort it out. Quite a few of my problems though just involve trying to find a flight. Modify a date after your first search, etc. I usually have to close my browser and empty the cache, then re-open the site and search again to get results.

All of this means I fly half my flights with a change in HKG even though a non-stop SQ exists. I even acknowledge Kris miles are 10x more useful living here, and I could status match my MPC Gold through my company over to Star alliance. The only thing I still use SQ for now is the Kris miles I get from my Citi card and cheap short hop flights around SE Asia.

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Postby ScoobyDoes » Mon, 21 Jan 2013 3:20 pm

zzm9980 wrote:Part of the reason I stick with Cathay / OneWorld. At least half of my bookings on SQ's site (and most redemption ones) have some sort of technical problem that require me to call their hotline. About a third of those require me to go to iON and show my CC to sort it out. Quite a few of my problems though just involve trying to find a flight. Modify a date after your first search, etc. I usually have to close my browser and empty the cache, then re-open the site and search again to get results.

All of this means I fly half my flights with a change in HKG even though a non-stop SQ exists. I even acknowledge Kris miles are 10x more useful living here, and I could status match my MPC Gold through my company over to Star alliance. The only thing I still use SQ for now is the Kris miles I get from my Citi card and cheap short hop flights around SE Asia.



I used to be with CX and would transfer through HKG even after I moved to KL mostly because KA started flying to Busan and it was an ideal connection from the first CX flight out of KUL instead of heading through ICN. An added benefit at that time as the CX service was excellent though hardware now is seriously showing signs of age.

Being in SIN, OW is more complicated. I eagerly await the changes that will come once MAS joins OW and Qantas pulls out of transferring through Singapore in favour of Dubai with EK. I could easily imagine BA sending a couple more flights to KUL with MAS taking over flights to OZ in pretty much the same way as the arrangement they had with Qantas.

I still wouldn't fancy a transit in KUL just getting to BKK for example, but to Europe and Korea it is definately doable, with CX/KA taking over again on the flights to HKG and Korea.
'When Lewis Hamilton wins a race he has to thank Vodafone whereas in my day I used to chase the crumpet. I know which era I'd rather race in.'

SIR Stirling Moss OBE

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Postby Hidy Ho » Mon, 21 Jan 2013 4:21 pm

I guess I'm lucky 'cause I book and fly SQ about 2 times per month using their website and never ever had a problem with my reservation or seat assignment.

Only challenge I'm facing right now is that I book with another airline's frequent flyer number and that doesn't seem to register in the system as I have to give it out again at the airport. Was never a problem with my Krisflyer number.

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Postby zzm9980 » Mon, 21 Jan 2013 5:18 pm

ScoobyDoes wrote:An added benefit at that time as the CX service was excellent though hardware now is seriously showing signs of age.


I agree there. Of the 10+ flights to HKG a day, I try my hardest to get on one of the two or three 777-300s. Nothing to completely deflate the happiness of an upgrade than to see it's on an A330 older than me.

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Postby ScoobyDoes » Mon, 21 Jan 2013 5:30 pm

zzm9980 wrote:
ScoobyDoes wrote:An added benefit at that time as the CX service was excellent though hardware now is seriously showing signs of age.


I agree there. Of the 10+ flights to HKG a day, I try my hardest to get on one of the two or three 777-300s. Nothing to completely deflate the happiness of an upgrade than to see it's on an A330 older than me.



:)

I hear ya.

At least they STILL do upgrades! Around half of all my flights were upgraded, including a couple of long hauls to Europe so I was really disappointed to leave them behind, especially to the uncaring mob that is SQ. I weighed it up though, and OW was just too inconvenient from here for the routes I need.
'When Lewis Hamilton wins a race he has to thank Vodafone whereas in my day I used to chase the crumpet. I know which era I'd rather race in.'



SIR Stirling Moss OBE

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zzm9980
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Postby zzm9980 » Mon, 21 Jan 2013 5:46 pm

ScoobyDoes wrote:
zzm9980 wrote:
ScoobyDoes wrote:An added benefit at that time as the CX service was excellent though hardware now is seriously showing signs of age.


I agree there. Of the 10+ flights to HKG a day, I try my hardest to get on one of the two or three 777-300s. Nothing to completely deflate the happiness of an upgrade than to see it's on an A330 older than me.



:)

I hear ya.

At least they STILL do upgrades! Around half of all my flights were upgraded, including a couple of long hauls to Europe so I was really disappointed to leave them behind, especially to the uncaring mob that is SQ. I weighed it up though, and OW was just too inconvenient from here for the routes I need.


I've had over half of my long-hauls between SFO and HKG upgraded to First (ticketed in Bus) in the past two years on CX. That alone will keep me with them.


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