Have you ever been satisfied on a budget airline?

chiamengyu · Post by **chiamengyu** » Sat, 03 Nov 2012 9:01 pm

I'm an SMU student doing an industrial project on budget airlines and I would like to hear what you guys have to say for airlines like Scoot, Tiger Airways, Jetstar and AirAsia. Please spare me 10 minutes for my survey. The result will be used by the company to better improve itself.

http://smusg.asia.qualtrics.com/SE/?SID ... rc92P6f6Pb

Post by **sundaymorningstaple** » Sat, 03 Nov 2012 10:10 pm

Never been on one. Will let you know in mid January after I fly to Kochi & back on Tiger Air.

the lynx · Post by **the lynx** » Sat, 03 Nov 2012 10:28 pm

zzm9980 · Post by **zzm9980** » Sat, 03 Nov 2012 11:44 pm

sundaymorningstaple wrote:Never been on one. Will let you know in mid January after I fly to Kochi & back on Tiger Air.

Tiger? I'm sorry to hear that. Don't bother paying for a seat in front, unless you also pay for early boarding. Otherwise you'll get stuck putting your carry ons in back, wasting the whole point of sitting in front.

The only budget airline I've ever enjoyed was IndiGo, and solely for the safety demonstration from the cute flight attendants.

I'm pretty sure I'd enjoy this Cebu flight too:
https://www.youtube.com/watch?v=Lqh8e2KYIrU

Mi Amigo · Post by **Mi Amigo** » Sun, 04 Nov 2012 7:29 am

OIC. When I read the title - "Have you ever been satisfied on a budget airline?" - I thought it meant something else. The answer to that question is no in my case BTW.

Post by **nakatago** » Sun, 04 Nov 2012 10:43 am

Since I lower my expectations when I fly with them, yes.

BillyB · Post by **BillyB** » Mon, 05 Nov 2012 10:46 am

Mi Amigo wrote:OIC. When I read the title - "Have you ever been satisfied on a budget airline?" - I thought it meant something else. The answer to that question is no in my case BTW.

I thought the same!

But to answer the OP's question - yes, of course - it's all about managing your expectations.

yongjietan · Post by **yongjietan** » Mon, 05 Nov 2012 12:10 pm

Tell you what... I have removed your sig line that is trolling for MLM marketing opportunities. You show that you actually want to be a member of this community, and maybe you can put it back. Otherwise, you are considered a spammer. We frown on first posters advertising MLM's and other "opportunities"

Moderator

chiamengyu wrote:I'm an SMU student doing an industrial project on budget airlines and I would like to hear what you guys have to say for airlines like Scoot, Tiger Airways, Jetstar and AirAsia. Please spare me 10 minutes for my survey. The result will be used by the company to better improve itself.
http://smusg.asia.qualtrics.com/SE/?SID ... rc92P6f6Pb

Been with airasia to bangkok. 2hrs of trip for myself as a budget with minimal comfortability is fine. if its more i would consider others. Different people has different needs. Hope it helps. =)

bata80 · Post by **bata80** » Tue, 13 Nov 2012 10:59 pm

Nowadays also the "expensive" airlines have VERY different prices, so the "budget" thing is more about their reputation and marketing and not always price.

I was never really happy with those airlines because of the missing legspace.

rajagainstthemachine · Post by **rajagainstthemachine** » Mon, 26 Nov 2012 6:10 pm

I had this horrible experience with tiger, however to be fair to them it was my fault that caused the whole freak up.

I got the dates mixed up on my flight from Singapore to Bangalore. But here's the thing you cannot, I repeat you cannot buy a new flight ticket over the counter from the Bangalore airport even though the tiger flight from Bangalore to Singapore was running with 40 vacant seats. It was totally ridiculous as to not be able to buy a ticket over the counter!

In the end i had to curse these callous/uncaring skeleton customer service crew in Bangalore return home and book a silk air flight instead for the next day.

The moral of the story with budget airlines is that as long as there are no flight complications it is safe, the moment some spanner in the works freak up you are pretty much at their mercy.

zzm9980 · Post by **zzm9980** » Mon, 26 Nov 2012 7:57 pm

rajagainstthemachine wrote:I had this horrible experience with tiger, however to be fair to them it was my fault that caused the whole freak up.

I got the dates mixed up on my flight from Singapore to Bangalore. But here's the thing you cannot, I repeat you cannot buy a new flight ticket over the counter from the Bangalore airport even though the tiger flight from Bangalore to Singapore was running with 40 vacant seats. It was totally ridiculous as to not be able to buy a ticket over the counter!

In the end i had to curse these callous/uncaring skeleton customer service crew in Bangalore return home and book a silk air flight instead for the next day.

The moral of the story with budget airlines is that as long as there are no flight complications it is safe, the moment some spanner in the works freak up you are pretty much at their mercy.

Funny, Air Asia has touch screen kiosks you can buy tickets from in KLIA. I found that funny, since some trains I've used still don't have those.

the lynx · Post by **the lynx** » Tue, 27 Nov 2012 8:32 am

zzm9980 wrote:
rajagainstthemachine wrote:I had this horrible experience with tiger, however to be fair to them it was my fault that caused the whole freak up.

I got the dates mixed up on my flight from Singapore to Bangalore. But here's the thing you cannot, I repeat you cannot buy a new flight ticket over the counter from the Bangalore airport even though the tiger flight from Bangalore to Singapore was running with 40 vacant seats. It was totally ridiculous as to not be able to buy a ticket over the counter!

In the end i had to curse these callous/uncaring skeleton customer service crew in Bangalore return home and book a silk air flight instead for the next day.

The moral of the story with budget airlines is that as long as there are no flight complications it is safe, the moment some spanner in the works freak up you are pretty much at their mercy.
Funny, Air Asia has touch screen kiosks you can buy tickets from in KLIA. I found that funny, since some trains I've used still don't have those.

rajagainstthemachine was referring to Tiger Airways, which I can partially agree to. While I have not experienced any incident like the ones mentioned, I find that the services aren't exactly user-friendly and more often than not, I find that some of the pilots (in the flights that I frequent) fly their machines like how some of the bus drivers here drive. Landing and take-off often doesn't go smoothly and few years ago, landing was so bad (and bumpy) that I swear if the pilots braked any harder, the plane would've skidded and swerved.

And oh, Air Asia is always very user-friendly in Malaysia and Singapore. You don't get those facility in other countries. But I had the worst experience ever with the customer service there, so bad that I wouldn't fly with them unless I have no other budget airlines to go to.

zzm9980 · Post by **zzm9980** » Tue, 27 Nov 2012 8:59 am

the lynx wrote:
zzm9980 wrote:
rajagainstthemachine wrote:I had this horrible experience with tiger, however to be fair to them it was my fault that caused the whole freak up.

I got the dates mixed up on my flight from Singapore to Bangalore. But here's the thing you cannot, I repeat you cannot buy a new flight ticket over the counter from the Bangalore airport even though the tiger flight from Bangalore to Singapore was running with 40 vacant seats. It was totally ridiculous as to not be able to buy a ticket over the counter!

In the end i had to curse these callous/uncaring skeleton customer service crew in Bangalore return home and book a silk air flight instead for the next day.

The moral of the story with budget airlines is that as long as there are no flight complications it is safe, the moment some spanner in the works freak up you are pretty much at their mercy.
Funny, Air Asia has touch screen kiosks you can buy tickets from in KLIA. I found that funny, since some trains I've used still don't have those.
rajagainstthemachine was referring to Tiger Airways, which I can partially agree to. While I have not experienced any incident like the ones mentioned, I find that the services aren't exactly user-friendly and more often than not, I find that some of the pilots (in the flights that I frequent) fly their machines like how some of the bus drivers here drive. Landing and take-off often doesn't go smoothly and few years ago, landing was so bad (and bumpy) that I swear if the pilots braked any harder, the plane would've skidded and swerved.

And oh, Air Asia is always very user-friendly in Malaysia and Singapore. You don't get those facility in other countries. But I had the worst experience ever with the customer service there, so bad that I wouldn't fly with them unless I have no other budget airlines to go to.

Yeah, Tiger is shit, but Air Asia is quite nice. Not Virgin America (in the US) nice, but still nice enough. Always makes me wonder how they can charge pretty comparable fares but be so different in quality.

Post by **nakatago** » Tue, 27 Nov 2012 9:23 am

zzm9980 wrote:Yeah, Tiger is shit, but Air Asia is quite nice. Not Virgin America (in the US) nice, but still nice enough. Always makes me wonder how they can charge pretty comparable fares but be so different in quality.

The problem with Air Asia is if you didn't pay to be able to reserve seats, they'd really random select your seats even if you check in with a friend. Other airlines (at least Cebu Pacific) would get you adjacent seats on check-in even if you didn't pre-select them on booking. I hate Tiger as well; aside from them charging way more for surcharges and taxes compared to other airlines flying to the same airport, the flight attendants have the same customer service quality as the rest of the private industry in Singapore (re: they hate your guts).

offshoreoildude · Post by **offshoreoildude** » Tue, 27 Nov 2012 10:02 am

I've found Jetstar and AirAsia ok for budget. I like Firefly as well. Not keen on Tiger. Silkair is the queen of budget airlines here tho.

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Have you ever been satisfied on a budget airline?

Have you ever been satisfied on a budget airline?

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