SINGAPORE EXPATS FORUM
Singapore Expat Forum and Message Board for Expats in Singapore & Expatriates Relocating to Singapore
Cancelling Mio contract BEFORE it's being processed
-
- Newbie
- Posts: 6
- Joined: Tue, 25 Sep 2012 7:52 pm
Cancelling Mio contract BEFORE it's being processed
Hi,
Last week a sales personnel came knocking on my house door and advised my parents to migrate to exStream plan with monthly subscription charge of $69.90 flat.
My dad wasn't told of the installation charges, box rental and what's on, that salesperson went on to subscript us to Family+ when he only told me we got a few channels free with plan itself.(Welcome Pack).
I checked the contract and proceeded to call the Singtel Customer Service 2 days asking them about the hidden charges the salesperson didn't even mentioned about.
I know there is a termination charges(before installation) of $230+.
I consulted the CSO on the line regarding this and was told that it is applicable only when the contract is being processed. But it wasn't being processed yet when i called up Singtel.
Today, I received a phone call from someone claiming its regarding the internet service. The number is a HP number and not 1688.
Can someone advise me on this?
Whether is there $230+ charges, or other things?
Last week a sales personnel came knocking on my house door and advised my parents to migrate to exStream plan with monthly subscription charge of $69.90 flat.
My dad wasn't told of the installation charges, box rental and what's on, that salesperson went on to subscript us to Family+ when he only told me we got a few channels free with plan itself.(Welcome Pack).
I checked the contract and proceeded to call the Singtel Customer Service 2 days asking them about the hidden charges the salesperson didn't even mentioned about.
I know there is a termination charges(before installation) of $230+.
I consulted the CSO on the line regarding this and was told that it is applicable only when the contract is being processed. But it wasn't being processed yet when i called up Singtel.
Today, I received a phone call from someone claiming its regarding the internet service. The number is a HP number and not 1688.
Can someone advise me on this?
Whether is there $230+ charges, or other things?
Okay so what happened is that the guy who knocked on your door is a salesman working for a subcontractor of Singtel, so for him to submit your invoice it'll take a few days. He's making a neat commission. If I'm not wrong if you sign from Singtel they won't charge an installation fee.
It'll take a few days before anything can be done. I hope you took down his number.
Protip: Call in and "bang table(shout)" at the poor customer service officer, it works. They can waive a lot of stuff.
It'll take a few days before anything can be done. I hope you took down his number.
Protip: Call in and "bang table(shout)" at the poor customer service officer, it works. They can waive a lot of stuff.
Probably not many people are aware but you can actually cancel such contract (involving a salesman at your door steps) under Consumer Protection (Fair Trading) Act. You have for this 5 working days so it may be already too late. There are some charges involved but I don't expect this to be as much as 260++ SGD. Google for more.
-
- Newbie
- Posts: 6
- Joined: Tue, 25 Sep 2012 7:52 pm
Yea. The CSO handling my case said he can try to waive the installation charges if the contract is being processed.ahkiatt wrote:Okay so what happened is that the guy who knocked on your door is a salesman working for a subcontractor of Singtel, so for him to submit your invoice it'll take a few days. He's making a neat commission. If I'm not wrong if you sign from Singtel they won't charge an installation fee.
It'll take a few days before anything can be done. I hope you took down his number.
Protip: Call in and "bang table(shout)" at the poor customer service officer, it works. They can waive a lot of stuff.
But the thing is i called for a cancellation 2 days after my father signed. And CSO said there wasn't any record found for the next contract. Just our current BB+bbom plan.x9200 wrote:Probably not many people are aware but you can actually cancel such contract (involving a salesman at your door steps) under Consumer Protection (Fair Trading) Act. You have for this 5 working days so it may be already too late. There are some charges involved but I don't expect this to be as much as 260++ SGD. Google for more.
But you are not a party of the contract so you can not cancel it for your father (I believe you can not have effective empowerment communicated over the phone line). Whether they have it in their DB or not does not make the contract to disappear. Probably the safest way to cancel it would be to do it in writing and send it either by RA or bring it to some customers service center and have back a stamped copy (Received on ....).andrewgoh90 wrote:But the thing is i called for a cancellation 2 days after my father signed. And CSO said there wasn't any record found for the next contract. Just our current BB+bbom plan.x9200 wrote:Probably not many people are aware but you can actually cancel such contract (involving a salesman at your door steps) under Consumer Protection (Fair Trading) Act. You have for this 5 working days so it may be already too late. There are some charges involved but I don't expect this to be as much as 260++ SGD. Google for more.
-
- Newbie
- Posts: 6
- Joined: Tue, 25 Sep 2012 7:52 pm
The CSO on the line had called my father for approval and he agreed. On the CS side, it appears that the call log was recorded because the CSO i spoke to yesterday was able to retrieve what the previous CSO had done (emails sent to sales dept, time i called, date i called, etc)x9200 wrote:But you are not a party of the contract so you can not cancel it for your father (I believe you can not have effective empowerment communicated over the phone line). Whether they have it in their DB or not does not make the contract to disappear. Probably the safest way to cancel it would be to do it in writing and send it either by RA or bring it to some customers service center and have back a stamped copy (Received on ....).andrewgoh90 wrote:But the thing is i called for a cancellation 2 days after my father signed. And CSO said there wasn't any record found for the next contract. Just our current BB+bbom plan.x9200 wrote:Probably not many people are aware but you can actually cancel such contract (involving a salesman at your door steps) under Consumer Protection (Fair Trading) Act. You have for this 5 working days so it may be already too late. There are some charges involved but I don't expect this to be as much as 260++ SGD. Google for more.
The salesperson who came to my door that day called my just now asking do i really want to cancel and apologised that he may have spoken too fast but he did tell us about the charges. But it appears to me he just want to avoid trouble on his side or because I want to lodge a complaint against him to Singtel. I knew his name and got his contact number yesterday.
If this is the case you are probably on safe but you may still google out to ensure no written form was required to cancel it. If they want to charge you explain that you have cancelled the contract on the base of the mentioned act. This act was created exactly for the problems you are facing right now - an unprofessional or dishonest sales person operating outside the company office.
If you still have problems with them contact Consumers Association of Singapore (CASE) www.case.org.sg.
If you still have problems with them contact Consumers Association of Singapore (CASE) www.case.org.sg.
-
- Newbie
- Posts: 6
- Joined: Tue, 25 Sep 2012 7:52 pm
Oh. Thanks so much! Appreciate your help.x9200 wrote:If this is the case you are probably on safe but you may still google out to ensure no written form was required to cancel it. If they want to charge you explain that you have cancelled the contract on the base of the mentioned act. This act was created exactly for the problems you are facing right now - an unprofessional or dishonest sales person operating outside the company office.
If you still have problems with them contact Consumers Association of Singapore (CASE) www.case.org.sg.

-
- Similar Topics
- Replies
- Views
- Last post
-
-
Can I enter SG as a short term visitor while my EP application is still being processed
by scotsm » Wed, 17 Nov 2021 6:16 am » in PR, Citizenship, Passes & Visas for Foreigners - 9 Replies
- 2926 Views
-
Last post by intoview5
Fri, 03 Dec 2021 12:49 am
-
-
-
LOC- 2 job offer at the same time but one company has processed LOC
by nyg1911 » Tue, 12 Jun 2018 1:58 pm » in Careers & Jobs in Singapore - 2 Replies
- 4511 Views
-
Last post by sundaymorningstaple
Thu, 21 Jun 2018 6:56 pm
-
-
-
will have new EP, will existing DP Be automatically processed?
by jurongwest232608 » Wed, 06 Jan 2021 6:06 am » in PR, Citizenship, Passes & Visas for Foreigners - 1 Replies
- 932 Views
-
Last post by nkhant
Wed, 06 Jan 2021 9:38 am
-
-
-
Why are we NOT being given an anti-body test after being double jabbed?
by musical box » Sat, 20 Nov 2021 11:18 am » in Beauty, Health & Fitness - 18 Replies
- 9023 Views
-
Last post by BBCDoc
Wed, 01 Dec 2021 6:45 am
-
-
-
Contract employee for a consultancy with penalty for breaking contract - advice
by opunsoars » Tue, 29 Jan 2019 1:22 pm » in PR, Citizenship, Passes & Visas for Foreigners - 5 Replies
- 2550 Views
-
Last post by PNGMK
Tue, 29 Jan 2019 4:43 pm
-
Who is online
Users browsing this forum: No registered users and 8 guests