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by taxico » Sat, 06 Oct 2012 12:11 pm
on the other hand, starhub can be a real @55h01e too, even when the right thing is done.
my friend left the country permanently. he decided to pony up the total amount due for ETC on his cell, tv and cable package.
he went down to their cust svc ctr, paid up whatever was due in full and in cash, terminated all the services (my explicit instructions for him to tell SH) and changed the billing address to mine for me to get the final bill.
month after month since his departure, i kept getting envelopes from starhub... and i decided to open them up. they were charging him for something like... 45c or 54c.
i had to call them up a few times, demand that this ridiculous amount be waived in light of the situation, before they finally agreed to.
initially, they told ME to go pay them the half dollar to settle the account...!!!