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Address proof for LTSVP holder - recursive oversight?

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roryn
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Address proof for LTSVP holder - recursive oversight?

Postby roryn » Tue, 10 Jul 2012 12:22 pm

All -

We faced an interesting conundrum last week when we went to open a bank account for my spouse (who is an LTSVP holder, I am the sponsoring PR).

We were initially told that my spouse could not open an independent account, and it has to be a joint one with me.

When we submitted the application form, we were told that my spouse cold not open a joint account anyway because there was no proof of residence - despite us submitting our marriage cert, and my proof of residence!

They asked us for a phone statement / utilities statement etc which proved my spouse's address - all of which are in my name. And I am quite sure we can't open any of the above up without another proof of address!

All this because the LTSVP card does not state address! The kicker is that a Dependent Pass older (tied to a relatively less-permanent EP holder) would have no such issues because the DP card states address!!

The bank could not offer any alternative solution, so we are stuck in limbo here. I was quite surprised (and amused in parts) at this - was wondering if anyone else has faced this situation - are we overlooking something obvious on our part, or this just an unexpected loophole in the system?

We're going to meet with another manager today to explain our case - fingers crossed!





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sundaymorningstaple
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Postby sundaymorningstaple » Tue, 10 Jul 2012 1:56 pm

I think I'd just find a different bank.

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zzm9980
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Postby zzm9980 » Tue, 10 Jul 2012 2:42 pm

My wife has her own bank account in her own name, with Visa Debit card, etc, at OCBC. She doesn't have a job, and her address isn't on her DP. Nothing was asked for except her passport and her DP.

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Postby revhappy » Tue, 10 Jul 2012 4:42 pm

zzm9980 wrote:My wife has her own bank account in her own name, with Visa Debit card, etc, at OCBC. She doesn't have a job, and her address isn't on her DP. Nothing was asked for except her passport and her DP.


Ditto in my wife's case. We opened an independent account for her at UOB, without much fuss.

roryn
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Postby roryn » Tue, 10 Jul 2012 6:26 pm

Very odd - the bank we approached is one of the two mentioned above! Must be specific to the two front-line people we met at the particular branch then... they were both insistent that they cannot open up an independent account.

Perhaps this is a new MAS requirement?

Regardless, we'll try the other branches.

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ecureilx
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Postby ecureilx » Wed, 11 Jul 2012 4:54 pm

roryn wrote:Very odd - the bank we approached is one of the two mentioned above! Must be specific to the two front-line people we met at the particular branch then... they were both insistent that they cannot open up an independent account.

Perhaps this is a new MAS requirement?

Regardless, we'll try the other branches.


Other banks would be better .. POSB refused for a similar case, and insisted the spouse be under a joint account .... and 3 branches echoed the same ..

UOB - no issue - that was like a year ago ..


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