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HP support

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jeffc
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HP support

Postby jeffc » Thu, 02 Feb 2012 3:49 pm

HP support!!!! so sick that i have a bad stomach

Sending my laptop for repair, and almost 1 month now, when i call for the status, the support desk quoted that the current status is "pending for warranty update"!!!!

I bought the laptop from the Comex with 3 years warranty for peace of mind and Amazingly!! and probably that is why HP sales is lousy!!! I send my laptop in to rectify the overheating issue, and so far, its not being attended to as HP takes month/s??? to update the warranty status????

Wonder if HP take my case as a joke, and i am so piss that another HP laptop less than 1 year old also crash, and instead of having 2 laptops to work on, i have none!!!! thanks to HP.

But no worry HP, i will save you from all this worries in the future, i will spread the words that everyone around is aware of your "standard", and when less people buy your junk, you will have less unhappy customer, hence less complaint like this too. :p
Jeff in Singapore

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nakatago
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Postby nakatago » Thu, 02 Feb 2012 3:56 pm

Normally, we'd think this is a hatchet job because first post--complaining.

But it's about customer support in Singapore. You're preaching to the choir. Welcome to Singapore? It's not just HP.

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bobypf
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Postby bobypf » Thu, 02 Feb 2012 3:58 pm

Wow dude! Did you try to talk to the customer support? Maybe they need some more heat...

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Postby sundaymorningstaple » Thu, 02 Feb 2012 4:52 pm

I had a similar problem with HP years ago with a autofeed for my flatbed scanner. All it took was a post to the webmaster of their site threatening exactly was the OP wants to do. Had a call within an hours after numerous faxes had been ignored over the preceding two weeks. Amazing what the web can accomplish. In fact, the guy who finally contacted me and took care of the problem was so good I tried to poach him for one of my clients back when I was headhunting.

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ecureilx
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Postby ecureilx » Thu, 02 Feb 2012 4:58 pm

bobypf wrote:Wow dude! Did you try to talk to the customer support? Maybe they need some more heat...


Never had issues with HP, unlike the Big Blue .. or the other 'online sales specialists'

And in my former work places, when I was supporting clients, including some with more than 500 desktops / laptops and printers .. HP was the fastest in terms of repairs / service

And for home use too, if you walk into their service center, with a copy of the bill in case you didn't register the warranty, never was i turned away ...

And more than once, when I was supporting end users, got one for one replacement when the problem couldn't be solved.

Well, of course, calling their help desk did drive me mad at times, as the call centers were located offshore .. and atleast once, the CS person in Singapore did quip that they had doubts if the call center people had any idea how the specific models looked like or how the localised service terms worked (like the time when a hard disk crashed within 2 days and the call center insisted that it must be sent for repair with 3 day turnaround and when I reminded that in Singapore law, the customer is entitled for one for one replacement within 7 days of purchase, it was utter silence .. )

Oh wait, the OP lost the bill is it ?

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bobypf
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Postby bobypf » Thu, 02 Feb 2012 5:02 pm

ecureilx wrote:Oh wait, the OP lost the bill is it ?


:D :D :D

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Postby jeffc » Sat, 04 Feb 2012 12:31 pm

After all the frustration, someone from support call me in the later part of the day and said the status was updated and laptop ready for collection. Repair job done is simply replace the faulty fan........

some guy from HP facebook also try to contact me, but since i got my laptop arranged to deliver back to me, i didn't respond to him.

i bet it took them few minutes to open and replace the fan, and that is what they should do in the very beginning, instead of me chasing and chasing, and the support staff only tell me - pending warranty update status!!! as if i care that they dont have proper internal support system, but good to share with potential HP buyer, they took so long just to update a status, which they should have did when i bought the laptop. if you dont want the same experience, turn else where.
Jeff in Singapore

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ecureilx
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Postby ecureilx » Sat, 04 Feb 2012 12:47 pm

jeffc wrote:After all the frustration, someone from support call me in the later part of the day and said the status was updated and laptop ready for collection. Repair job done is simply replace the faulty fan........

some guy from HP facebook also try to contact me, but since i got my laptop arranged to deliver back to me, i didn't respond to him.

i bet it took them few minutes to open and replace the fan, and that is what they should do in the very beginning, instead of me chasing and chasing, and the support staff only tell me - pending warranty update status!!! as if i care that they dont have proper internal support system, but good to share with potential HP buyer, they took so long just to update a status, which they should have did when i bought the laptop. if you dont want the same experience, turn else where.


Just a question .. did you buy directly from HP ???

And was it one of those items 'on offer' / stock clearence ??


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