Singapore Expats Forum

Changi: Lovebomb

Discuss about the latest news & interesting topics, real life experience or other out of topic discussions with locals & expatriates in Singapore.

User avatar
JR8
Immortal
Immortal
Posts: 16514
Joined: Wed, 24 Mar 2010
Location: K. Puki Manis

Changi: Lovebomb

Postby JR8 » Sun, 21 Aug 2011 10:57 am

There used to be criticism of services in SG back in the 90s that they 'love-bombed' the customer. In other words they unthinkingly showered the customer in a way that often left you feeling rather bemused.

Changi this week struck me as doing this, and it is a new thing.

I recall reading a crit of Changi vs HK, when HK took the laurels for best airport in the world (a few years ago). Changi seem to have taken this to heart and are now seeking to mirror it.

Noticeable differences are people who actively approach you and ask if they can help, if you're standing there for a minute looking puzzled. I think this is a positive. [Side-note: not very Asian is it, sidling up to someone and offering help].

The other thing which worked less well IMO, and to me was a bit weird. Gushing young people rushing around thrusting wicker baskets of sweets at you. Do they do this at HK too?

p.s. The airside sports bar charging $20 for a small glass of wine ... is having a laugh isn't it?

User avatar
x9200
Moderator
Moderator
Posts: 9301
Joined: Mon, 07 Sep 2009
Location: Singapore

Re: Changi: Lovebomb

Postby x9200 » Sun, 21 Aug 2011 11:45 am

JR8 wrote:Noticeable differences are people who actively approach you and ask if they can help, if you're standing there for a minute looking puzzled. I think this is a positive. [Side-note: not very Asian is it, sidling up to someone and offering help].

Not? This is what annoys me most in the shops. Like a plague.
It's a different thing if someone offers me some help because he/she was told to do so (very Asian thing) and if a stranger just do it voluntarily out of any commercial context.

User avatar
JR8
Immortal
Immortal
Posts: 16514
Joined: Wed, 24 Mar 2010
Location: K. Puki Manis

Postby JR8 » Sun, 21 Aug 2011 11:56 am

I think that's why it interests me, as it is so obviously 'spray-on customer services' with the motive of getting the #1 airport ranking back.

But I'm ok airport staff approaching me and asking if I need help. If I look like I need it I probably do.

User avatar
BillyB
Manager
Manager
Posts: 1807
Joined: Fri, 23 Jul 2010
Location: My laptop

Postby BillyB » Sun, 21 Aug 2011 12:00 pm

JR8 wrote:I think that's why it interests me, as it is so obviously 'spray-on customer services' with the motive of getting the #1 airport ranking back.

But I'm ok airport staff approaching me and asking if I need help. If I look like I need it I probably do.


But you do like to loiter in La Senza, so that's expected!!

User avatar
nakatago
Moderator
Moderator
Posts: 8333
Joined: Tue, 01 Sep 2009
Location: Sister Margaret’s School for Wayward Children
Contact:

Postby nakatago » Sun, 21 Aug 2011 12:47 pm

zing!

hougangpeterlee
Member
Member
Posts: 33
Joined: Tue, 16 Aug 2011

Re: Changi: Lovebomb

Postby hougangpeterlee » Sun, 21 Aug 2011 7:32 pm

JR8 wrote:There used to be criticism of services in SG back in the 90s that they 'love-bombed' the customer. In other words they unthinkingly showered the customer in a way that often left you feeling rather bemused.

Changi this week struck me as doing this, and it is a new thing.

I recall reading a crit of Changi vs HK, when HK took the laurels for best airport in the world (a few years ago). Changi seem to have taken this to heart and are now seeking to mirror it.

Noticeable differences are people who actively approach you and ask if they can help, if you're standing there for a minute looking puzzled. I think this is a positive. [Side-note: not very Asian is it, sidling up to someone and offering help].

The other thing which worked less well IMO, and to me was a bit weird. Gushing young people rushing around thrusting wicker baskets of sweets at you. Do they do this at HK too?

p.s. The airside sports bar charging $20 for a small glass of wine ... is having a laugh isn't it?


You truly know a lot about Asians. Asians never help people out, spot on, as usual. Very intelligent insights!

User avatar
sundaymorningstaple
Moderator
Moderator
Posts: 34782
Joined: Thu, 11 Nov 2004
Location: Still Fishing!
Contact:

Postby sundaymorningstaple » Sun, 21 Aug 2011 9:24 pm

I'l give you one thing, you sure aren't making any brownie points with your asinine comments here. We ALL are watching you, waiting, eventually, you will show your true colours and you will be history.

Tigerslayer
Chatter
Chatter
Posts: 153
Joined: Sat, 16 Apr 2011

Postby Tigerslayer » Sun, 21 Aug 2011 9:29 pm

You truly know a lot about Asians. Asians never help people out, spot on, as usual. Very intelligent insights!


Have to agree with SMS.. while generalizing Asians as a whole may not be the correct thing to do, you would do better to provide a reasoned argument rather than a sarcastic response to every thread you disagree with... :?

hougangpeterlee
Member
Member
Posts: 33
Joined: Tue, 16 Aug 2011

Postby hougangpeterlee » Sun, 21 Aug 2011 10:49 pm

Tigerslayer wrote:
You truly know a lot about Asians. Asians never help people out, spot on, as usual. Very intelligent insights!


Have to agree with SMS.. while generalizing Asians as a whole may not be the correct thing to do, you would do better to provide a reasoned argument rather than a sarcastic response to every thread you disagree with... :?


Huh? I do agree with him because he is intelligent and his observations are always so accurate. I learn a lot from intelligent foreign workers like him.

If you disagree you can reason with him yourself, why ask me to do that? I am sure you cannot find any reasons to argue otherwise. Please keep your feedbacks coming JR, they mean a lot to S'poreans like me and we learn a lot from foreign workers like you.

User avatar
nakatago
Moderator
Moderator
Posts: 8333
Joined: Tue, 01 Sep 2009
Location: Sister Margaret’s School for Wayward Children
Contact:

Postby nakatago » Sun, 21 Aug 2011 10:53 pm

Tigerslayer wrote:
You truly know a lot about Asians. Asians never help people out, spot on, as usual. Very intelligent insights!


Have to agree with SMS.. while generalizing Asians as a whole may not be the correct thing to do, you would do better to provide a reasoned argument rather than a sarcastic response to every thread you disagree with... :?


I just have two words: Hanlin's Razor.

User avatar
JR8
Immortal
Immortal
Posts: 16514
Joined: Wed, 24 Mar 2010
Location: K. Puki Manis

Postby JR8 » Sun, 21 Aug 2011 10:58 pm

hougangpeterlee wrote:
Tigerslayer wrote:
You truly know a lot about Asians. Asians never help people out, spot on, as usual. Very intelligent insights!


Have to agree with SMS.. while generalizing Asians as a whole may not be the correct thing to do, you would do better to provide a reasoned argument rather than a sarcastic response to every thread you disagree with... :?


Huh? I do agree with him because he is intelligent and his observations are always so accurate. I learn a lot from intelligent foreign workers like him.

If you disagree you can reason with him yourself, why ask me to do that? I am sure you cannot find any reasons to argue otherwise. Please keep your feedbacks coming JR, they mean a lot to S'poreans like me and we learn a lot from foreign workers like you.


Jeez what a dickwad.

Oh and p.s. I am not a 'foreign worker'. If you hadn't twigged, even as an apparently ardent follower I don't 'work', at least not in any form that you would recognise.

hougangpeterlee
Member
Member
Posts: 33
Joined: Tue, 16 Aug 2011

Postby hougangpeterlee » Sun, 21 Aug 2011 11:19 pm

JR8 wrote:
hougangpeterlee wrote:
Tigerslayer wrote:
You truly know a lot about Asians. Asians never help people out, spot on, as usual. Very intelligent insights!


Have to agree with SMS.. while generalizing Asians as a whole may not be the correct thing to do, you would do better to provide a reasoned argument rather than a sarcastic response to every thread you disagree with... :?


Huh? I do agree with him because he is intelligent and his observations are always so accurate. I learn a lot from intelligent foreign workers like him.

If you disagree you can reason with him yourself, why ask me to do that? I am sure you cannot find any reasons to argue otherwise. Please keep your feedbacks coming JR, they mean a lot to S'poreans like me and we learn a lot from foreign workers like you.


Jeez what a dickwad.

Oh and p.s. I am not a 'foreign worker'. If you hadn't twigged, even as an apparently ardent follower I don't 'work', at least not in any form that you would recognise.


Excuse me!? I am very surprised at your comments. First, by your use of vulgarities and second by you writing that you don't do any work. That really took me by utter surprise!!

User avatar
JR8
Immortal
Immortal
Posts: 16514
Joined: Wed, 24 Mar 2010
Location: K. Puki Manis

Postby JR8 » Sun, 21 Aug 2011 11:19 pm

Tigerslayer wrote:To which I reply with... Heinlein's Razor :P

Edit to add:- Nakatago is probably the forumer that has me 'googling' the most :(


Yah agree. Nak speaks in code hehe, I understand about 30% of what he writes.

Anyway, flip all this 'ABC Razors' stuff. 99% of the time it's from kids who think Philosophy is a brand of shampoo.

Tigerslayer
Chatter
Chatter
Posts: 153
Joined: Sat, 16 Apr 2011

Postby Tigerslayer » Sun, 21 Aug 2011 11:21 pm

Sorry JR8 I deleted the post and must have been while you were replying.. Didn't want to take this too far off topic.

But yes he is educating me nicely :lol:

User avatar
aster
Manager
Manager
Posts: 1593
Joined: Fri, 15 Jan 2010

Postby aster » Mon, 22 Aug 2011 12:44 am

Was flying through WRO lately on a domestic flight to WAW, and in the lounge there was this typical airline/airport-typish, very industry-like magazine with an article about Changi and how it's the #1 airport in the world for all the various reasons.

Have to say I agree with this assessment - Changi is a joy to use and the best airport to have as your home hub. :) Only place in the world where from the moment I opened the taxi door to the time I passed through passport control (including normal check-in with luggage before that) my watch only registered 4 minutes passing.... :)


  • Similar Topics
    Replies
    Views
    Last post

Return to “General Discussions”

Who is online

Users browsing this forum: No registered users and 3 guests