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Computer Repairs

Discuss about computers & Internet. Including mobile phones, home appliances & other gadgets. Read about Windows security risks or virus updates.
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sundaymorningstaple
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Postby sundaymorningstaple » Sat, 28 May 2011 9:12 am

Have only had Dell come out and replace the entire motherboard on my old Inspiron 9300 17" just a month before it's 3rd birthday! (3 year warranty) Did the whole job & tested in 30 minutes. Worked perfectly. But have never used a local company, sorry.

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ksl
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Postby ksl » Sat, 28 May 2011 11:43 am

Must be very careful, when having computers repaired, ALWAYS ask for the parts to be returned.

Reason is, my wife took my laptop in for repair as it was freezing, I knew exactly what was wrong, because i had done tests and found many viruses on the hard disk, however I was in UK at the time. When she told me on the phone, that she had taken it for repair, i told her there was nothing wrong with the hard disk. It was too late the repair man had sold her a new one and said he had thrown the old one away.

I went down to the repair shop and asked why he had thrown it away when it was only infected, he was insistent that the hard drive wouldn't start up. I gave up discussing and left. So always if possible make a note of your system information, and request all parts to be returned, to ensure it is more difficult for them to exchange the parts for cheaper second hand, hardware. Most repair shops collect the spares, for repairs to older computers, not all items are compatible, and it's difficult to understand what is going on if you are only a novice.
There are good people and bad around everywhere and business is business, though integrity and honesty is fundamental for customer satisfaction, so always get an estimate of repair too before allowing the work to be done.

Most work involved is time consuming, has it's a process of elimination which the standard charge fee for taking a look should cover, but you want feedback with an estimate for repair.

The standard fee shouldn't be more than 50$ max, that is working on western fees of course, with people holding degrees in computer science. It's a shady industry if you do not know your way around it. Quickest and most costly is to return it to the service desk, though you do get a guarantee of 3 months on the labour, parts should still carry the manufacturers guarantee if new, if the counter says, no only 3 months on the parts, then it's more than likely a second hand spare has been used.

When i was in the component industry all parts carried a full year manufacturers guarantee, in Singapore is very different has guarantees effect price, so it's likely importers reduce the purchase price in the negotiations, by not sending returns and giving 3 months. It can vary for different reasons.

I recall that returns of components were an actual nightmare, as it doesn't pay to return them until you have a significant amount from one supplier, it's too costly and you must abide by the RMA policy with the manufacturer. as they pay one way postage only. I have seen 30k £ of components in our RMA department, money just tied up and difficult to sort out if you are buying in from many suppliers of the same component. Matching the S/n is a real pain in the butt, without a scanning system in place.

Just a little more useless information for you all, that are unaware of the industry, I spent 3 year in customising desk tops for business solutions, as many businesses had no idea what they wanted. It's pointless buying a Lamborghini if you only need a mini, so we specialised in giving good advice, rather than selling you something you have no use for.

We used to run them in for bench marking for 24 hrs, before sending them out, though we wasn't a big company in building them as components was the core business.
Last edited by ksl on Sat, 28 May 2011 12:07 pm, edited 1 time in total.

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sundaymorningstaple
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Postby sundaymorningstaple » Sat, 28 May 2011 12:06 pm

You mean a lot of useless information. :P

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ksl
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Postby ksl » Sat, 28 May 2011 12:09 pm

sundaymorningstaple wrote:You mean a lot of useless information. :P
Yes, don't want to feel left out of the crowd :P

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Postby adumponti » Tue, 31 May 2011 10:53 am

Thanks ksl. Surprisingly the problem solved without doing anything. I don't know how this happen, no idea at all :shock: . Is it a good sign or bad? I don't have much knowledge about system :( so I never play with those Bios and config things. Is it virus problem?

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Postby x9200 » Tue, 31 May 2011 11:57 am

adumponti wrote:Thanks ksl. Surprisingly the problem solved without doing anything. I don't know how this happen, no idea at all :shock: . Is it a good sign or bad?

Normally bad or very bad. The problem is probably still there but now you have no symptoms so no easy means to diagnose anything.
Sometimes it could be as trivial as an overheating of your CPU so your PC may happily start up in a bit colder days and freeze when a bit hotter - just an example not necessarily cause of your problems.

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Postby ksl » Tue, 31 May 2011 11:51 pm

x9200 wrote:
adumponti wrote:Thanks ksl. Surprisingly the problem solved without doing anything. I don't know how this happen, no idea at all :shock: . Is it a good sign or bad?

Normally bad or very bad. The problem is probably still there but now you have no symptoms so no easy means to diagnose anything.
Sometimes it could be as trivial as an overheating of your CPU so your PC may happily start up in a bit colder days and freeze when a bit hotter - just an example not necessarily cause of your problems.

X9200 is correct, and you should follow his suggestion on the fan, if it's getting too hot, it could effect the start up.

An intermittent fan is just one of many problems, that needs checking out!

You didn't mention if it was a laptop or desk top.

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Postby JR8 » Wed, 01 Jun 2011 12:13 am

I'd take this situation as a potential early warning. Buy an external drive and back up all your important data ASAP

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Postby adumponti » Thu, 02 Jun 2011 7:50 pm

Done the same. Thanks for your advise... :)

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Postby fullhouseboy246 » Fri, 25 Nov 2011 3:04 pm

DELETED

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Postby nutnut » Fri, 25 Nov 2011 3:10 pm

[quote="fullhouseboy246"][/quote]

Really? For free? Or are you trying to advertise your wares?

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Postby Wabooya » Wed, 11 Jul 2012 10:59 pm

Can you post an image of what error you get when trying to boot windows? It could be anything from hard drive failure or as simple as a missing file you can download from internet

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sundaymorningstaple
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Postby sundaymorningstaple » Wed, 11 Jul 2012 11:03 pm

another one.

tic...toc...tic...toc....

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