Amex ?? good luckaster wrote: I'm getting tired of Mothercare wasting my time like this, and after two months I have still not had a fully-working, fully-safe stroller for a single day. If I call AMEX will they be able to sort this out and get the payment back?
+1 to that. Have you bought the stroller on installments billed to your CC? If not I can't imagine what made you think that CC company would want to get involved. Its not like, somebody used your credit card fraudulently, to do the purchaseExpat_guy wrote:Where and why does Amex come into picture here? You have done a cash-less transaction and used a credit card to pay the money. To buy was your decision and you have to deal with it.
Firstly i would talk to the manager expressing your frustration and as a consumer critic, it wouldn't go down very well in Singapore if you was to do an online article. Give them a week either to replace the defect product, or your money back. Or you will go online, with YouTube and other blogging website, and you can almost guarantee it will cost them more than a new stroller. Showing your determination for an early solution is important for all consumers. Then you can praise the company for good customer service. If slow contact head office with your consumer critic report, ready to go to press.aster wrote:Thanks SMS, just what I needed!
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