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Can I realistically do this in a week...?

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nburge
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Postby nburge » Wed, 11 May 2011 5:46 pm

That's funny - the lady at KBC (who initiated the transfer - god only knows why it went through stanchart) said they'd never lost any money like this before, and that she had no idea how long it would take to resolve.

Did you get your money back in the end? How long does it take to resolve? I really don't want to be without this cash for a long time...

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JR8
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Postby JR8 » Wed, 11 May 2011 6:17 pm

nburge wrote:That's funny - the lady at KBC (who initiated the transfer - god only knows why it went through stanchart) said they'd never lost any money like this before, and that she had no idea how long it would take to resolve.

Did you get your money back in the end? How long does it take to resolve? I really don't want to be without this cash for a long time...


If it is a banking error surely they are duty-bound to make you good, and then they can resolve their error/s at their leisure?

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BillyB
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Postby BillyB » Wed, 11 May 2011 7:32 pm

nburge wrote:That's funny - the lady at KBC (who initiated the transfer - god only knows why it went through stanchart) said they'd never lost any money like this before, and that she had no idea how long it would take to resolve.

Did you get your money back in the end? How long does it take to resolve? I really don't want to be without this cash for a long time...


It happened around mid April and they sorted it within a week.

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Postby Strong Eagle » Wed, 11 May 2011 10:13 pm

JayCee wrote:HSBC are terrible here, I give it 3 months before you get fed up with never being able to find an ATM and open up an account with DBS/POSB/UOB/OCBD instead :)


HSBC, Citibank, Stan Chart, Maybank, SBI, and ANZ all share ATM's.

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Postby JR8 » Wed, 11 May 2011 10:20 pm

Strong Eagle wrote:
JayCee wrote:HSBC are terrible here, I give it 3 months before you get fed up with never being able to find an ATM and open up an account with DBS/POSB/UOB/OCBD instead :)


HSBC, Citibank, Stan Chart, Maybank, SBI, and ANZ all share ATM's.

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You'd have thought that was good (and it was once upon a time).

But as prev. discussed seemingly half of the Citi ATMs no longer work on this 'ATM5' network.

...and how many other of the bank's ATMs do you see on a regular basis?

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Postby JayCee » Thu, 12 May 2011 11:03 am

JR8 wrote:
Strong Eagle wrote:
JayCee wrote:HSBC are terrible here, I give it 3 months before you get fed up with never being able to find an ATM and open up an account with DBS/POSB/UOB/OCBD instead :)


HSBC, Citibank, Stan Chart, Maybank, SBI, and ANZ all share ATM's.

Image


You'd have thought that was good (and it was once upon a time).

But as prev. discussed seemingly half of the Citi ATMs no longer work on this 'ATM5' network.

...and how many other of the bank's ATMs do you see on a regular basis?


Exactly

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Postby JayCee » Thu, 12 May 2011 11:10 am

JR8 wrote:
Strong Eagle wrote:
JayCee wrote:HSBC are terrible here, I give it 3 months before you get fed up with never being able to find an ATM and open up an account with DBS/POSB/UOB/OCBD instead :)


HSBC, Citibank, Stan Chart, Maybank, SBI, and ANZ all share ATM's.

Image


You'd have thought that was good (and it was once upon a time).

But as prev. discussed seemingly half of the Citi ATMs no longer work on this 'ATM5' network.

...and how many other of the bank's ATMs do you see on a regular basis?


Exactly

nburge
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Postby nburge » Fri, 13 May 2011 6:12 pm

Unfortunately the banks won't just "make me good" until they find the money. The bank that has sent the money has legitimately sent it, so they don't think they owe me anything, and the one that's supposed to have received it can't see any inbound cash, so they won't credit me anything. None of them seem able to talk to one another (they're firing Swift messages with next to no information in to one another) and it's all got rather silly.

My company was about to re-send the payment until I begged them to stop and issue me a cheque! Ridiculous!


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