Saint wrote:
Some interesting reading for you,
http://www.cea.gov.sg/cea/content/consu ... thics.html
"In addition to the requirements set out in the Code, the Estate Agents (Estate Agency Work) Regulations 2010 will prohibit dual representation by salespersons (i.e. no salesperson is allowed to act for both buyer & seller or landlord & tenant in any property transaction), and prohibit estate agents and salespersons from handling cash in certain transactions or referring their clients to any moneylender. Starting from 1 January 2011 estate agents will also need to use prescribed estate agency agreement/s with their clients for the sale, purchase or lease of residential property in Singapore."
http://www.cea.gov.sg/cea/content/resou ... ement.html
What is apparent is that they set out that if either the landlord or tenant have a dispute with their respective agents, that with agreements dated from 1 January 2011 onwards, the first step to resolution is the CEA mediation scheme. They even have a helpline. If only there was such a standard agreement between landlord and tenant!
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Q34. How do I lodge a complaint to CEA?
A34. You may lodge your complaint to CEA in the following ways:
a) In Writing
You can download a copy of the Complaint Form and send the completed form together with the relevant supporting documents to us via mail/email.
Council for Estate Agencies
Licensing Department
490 Lorong 6, Toa Payoh
#05-10, HDB Hub Biz 3 (Lift Lobby 1)
Singapore 310490
Email:
[email protected]
b) In Person
You may also lodge your complaint in person at our office during our office hours.
Office Hours
Monday to Friday 8:30am to 5:00pm
Saturday, Sunday & Public Holidays Closed
c) By Telephone
You may call our toll-free hotline at 1800 643 2555. Your call will be attended to by our Customer Service Officer during office hours. If the line is busy or your call is made outside office hours, please leave your name, contact number and message in our voicemail system and we will get in touch with you as soon as possible.
Office Hours
Monday to Friday 8:30am to 5:00pm
Saturday, Sunday & Public Holidays Closed
d) By Email
You may also email your feedback or enquiry to us at
[email protected].
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p.s. This question from the FAQ caught my attention!?
Q36. There have been reports of flat owners claiming that they were misled by salespersons into selling their flats and ended up staying on beaches. How will CEA deal with this issue?