Taxi Nightmares

aster · Post by **aster** » Fri, 03 Jun 2011 4:40 pm

Hi Taxiguy, many thanks, seems like the guy added a dodgy on-call surcharge at the end.

My second question concerning the booking of taxis came to mind because I was at KK Hospital recently and called SMRT for a cab. After being on hold for something like 5-7 minutes I heard an automated response that there are no cabs in my area, and something like "please press X to try again.". So I hung up... and something like 3 mins later an SMRT cab pulls up to the taxi stand (without drop-off there). It was an old-style cab without the LED sign on the roof, that's why I thought that maybe they don't do on-call in those. I guess their system isn't very efficient if they miss out on a few extra $$$ like this...

aster · Post by **aster** » Fri, 03 Jun 2011 7:41 pm

Just out of curiosity, which areas does the "Central Business District (CBD) Surcharge" after 5pm apply to? I've heard that it applies to Suntec as well, is that true? And if so, does it also apply to hotels in the area or Marina Square?

taxiguy · Post by **taxiguy** » Sat, 04 Jun 2011 9:40 am

aster wrote:Hi Taxiguy, many thanks, seems like the guy added a dodgy on-call surcharge at the end.

My second question concerning the booking of taxis came to mind because I was at KK Hospital recently and called SMRT for a cab. After being on hold for something like 5-7 minutes I heard an automated response that there are no cabs in my area, and something like "please press X to try again.". So I hung up... and something like 3 mins later an SMRT cab pulls up to the taxi stand (without drop-off there). It was an old-style cab without the LED sign on the roof, that's why I thought that maybe they don't do on-call in those. I guess their system isn't very efficient if they miss out on a few extra $$$ like this...

The SMRT system is a different system of those use in COMFORT Cabs. In SMRT Call System, Cabbies can choose to take the Call or Not to take Call.
Because some Cabbies are cheated by Customers whereby they book a cab already but take the Next available taxi thats comes by and then Cancel the booking to save the Extra $$$. No penalty for Customers who cancel booking but if we take Call and stuck in traffic jams and late, we will be penalise by the company.

By the way, I am also a SMRT Old Style Cab which clocks around 30+ calls a month.

Thank you for your support in SMRT Taxis.

taxiguy · Post by **taxiguy** » Sat, 04 Jun 2011 10:00 am

aster wrote:Just out of curiosity, which areas does the "Central Business District (CBD) Surcharge" after 5pm apply to? I've heard that it applies to Suntec as well, is that true? And if so, does it also apply to hotels in the area or Marina Square?

CBD Surcharge bountries starts from Beach Road, North Bridge Road (Bugis junction), Bencoolen street, Orchard Road ( Marriott hotel Onwards), Suntec, Marina Bays Sands, Shenton way, Anson Road, Tanjong Pagar Road and Chinatown.

Big and Small Hotels alike with CBD surcharge includes:-
Mandarin Mandarin, Pan Pacific Singapore, Conrad, Mandarin Oriental, Ritz Carton, Fullerton Bay Hotel, Marina Bay Sands Hotel, Fullerton Hotel, Furama City Center, The Saff, Swissotel Stamford, Fairmount, Penisular and Excelsior hotel, Rendervous hotel, Carlton, Raffles Hotel, Mandarin Orchard, Holiday Inn @ City Centre, Concord Hotel, Grand Central Hotel, Grand Plaza hotel and many more.

CBD Surcharge starts from 5pm to 11.59pm, from Monday to Saturday. Its works also the same as the ERP collection when you enter CBD Area but only starts at 5pm.

PLEASE BE REMINDED:-
ALWAYS TAKE A RECEIPT FROM THE TAXIS YOU TAKE FOR PRECAUTION MEASURE!!

dazzlebabe · Post by **dazzlebabe** » Mon, 06 Jun 2011 10:05 am

Aster:

http://www.taxisingapore.com/taxi-fare/

http://www.taxisingapore.com/taxi-stands/

http://www.taxisingapore.com/external/t ... alculator/

carlsum1986 · Post by **carlsum1986** » Mon, 06 Jun 2011 11:11 am

I got a question for taxiguy. I would appreciate it if you are able to help me out.

On saturday at around 1050pm I got into a cab with two other people at clarke quay and our destination was marina bay sands.
I saw the cab driver key in surcharge 3.50 on the meter so I asked him what was the purpose of the surcharge.
He said it was for city centre surcharge so I said ok.
After a few mins I realised the surcharge was 3.00 rather then 3.50.
So I left it at that and when we reached out destination I asked for a receipt.
The cab driver was pretty defensive and said in a very sarcastic manner whether I wanted a photo as well.
This made me suspect that he was trying to pull a fast one on me by charging me extra.
So i saw the receipt and it said 7.00 fare charge, 3.00 cbd surcharge then 0.50 surcharge.
I have no idea what is this 0.50 surcharge.

Is there an extra charge for 3 ppl taking a cab?

dazzlebabe · Post by **dazzlebabe** » Mon, 06 Jun 2011 11:32 am

If i am not mistaken the $0.50 is for fuel surcharge.

carlsum1986 · Post by **carlsum1986** » Mon, 06 Jun 2011 12:10 pm

dazzlebabe wrote:If i am not mistaken the $0.50 is for fuel surcharge.

is there such a thing?

dazzlebabe · Post by **dazzlebabe** » Mon, 06 Jun 2011 12:25 pm

carlsum1986 wrote:
dazzlebabe wrote:If i am not mistaken the $0.50 is for fuel surcharge.
is there such a thing?

http://www.todayonline.com/Singapore/ED ... firms-wont

courtesy of google

carlsum1986 · Post by **carlsum1986** » Mon, 06 Jun 2011 2:12 pm

dazzlebabe wrote:
carlsum1986 wrote:
dazzlebabe wrote:If i am not mistaken the $0.50 is for fuel surcharge.
is there such a thing?
http://www.todayonline.com/Singapore/ED ... firms-wont

courtesy of google

it looks like it is time to boycott these premier taxis.....

JayCee · Post by **JayCee** » Mon, 06 Jun 2011 2:17 pm

"Premier managing director Lim Chong Boo told MediaCorp that the firm considered the possibility of customers boycotting Premier cabs due to the move.

But their dollar sense weighed in."

I guess I'm behind the times, I still use the old fashioned term 'greed'

carlsum1986 · Post by **carlsum1986** » Mon, 06 Jun 2011 3:36 pm

JayCee wrote:"Premier managing director Lim Chong Boo told MediaCorp that the firm considered the possibility of customers boycotting Premier cabs due to the move.

But their dollar sense weighed in."

I guess I'm behind the times, I still use the old fashioned term 'greed'

add in sneaky as well.....this was not even shown on any of those charge list stuck on the cab windows.....

dazzlebabe · Post by **dazzlebabe** » Mon, 06 Jun 2011 4:12 pm

carlsum, yes it is. I learnt it after the driver added it in and saw a sticker on the taxi door.

carlsum1986 · Post by **carlsum1986** » Mon, 06 Jun 2011 5:02 pm

dazzlebabe wrote:carlsum, yes it is. I learnt it after the driver added it in and saw a sticker on the taxi door.

oh my bad sorry...i apologise

taxiguy · Post by **taxiguy** » Tue, 07 Jun 2011 9:30 am

carlsum1986 wrote:I got a question for taxiguy. I would appreciate it if you are able to help me out.

On saturday at around 1050pm I got into a cab with two other people at clarke quay and our destination was marina bay sands.
I saw the cab driver key in surcharge 3.50 on the meter so I asked him what was the purpose of the surcharge.
He said it was for city centre surcharge so I said ok.
After a few mins I realised the surcharge was 3.00 rather then 3.50.
So I left it at that and when we reached out destination I asked for a receipt.
The cab driver was pretty defensive and said in a very sarcastic manner whether I wanted a photo as well.
This made me suspect that he was trying to pull a fast one on me by charging me extra.
So i saw the receipt and it said 7.00 fare charge, 3.00 cbd surcharge then 0.50 surcharge.
I have no idea what is this 0.50 surcharge.

Is there an extra charge for 3 ppl taking a cab?

The Cab that you have taken should be a Silver Cab. ONLY SILVER CABS has additional $0.50 Fuel surcharge.

All other taxis does not have this FUEL SURCHARGE in place.

There is NO Extra for the third and forth Person as Singapore Taxis are allow to carry 4 people. The ONLY EXTRA PERSON charges only applies to larger cabs that takes more than 4 people.

Hope that it clear!

Thank you.

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