Just to share, I bought 2 brand new watches for myself and my wife at around $9,000 each. After 3 weeks the second's hand on my wife's watch fell off. ( she only wore them twice) .
With my watch ( 50 meters waterproofed) I went to kid's swimming pool to play with my son after 20 mins they catch in some water and afterwards the dial went in bubles. I have owned and still have some other expensive watch pieces and know how to handle them. I made sure the crown was totally screwed in before going into the water.
And it has only been few month still we bought them.
Now they giving me rubbish that it is all our fault and that my wife hit the watch and I was stupid enough to go into the water with unscrewed crown. They do not want to replace them but want me to pay around $1,000 for repair and after pushing them they giving me a favour 20% discount on repair.. though I still get corroded watch. I would rather have a refund as I dont want such poor quality watch no more. Any intake and what is the best thing for me to do now ? Court or any consumer protection assosiations here ?? I would appreciate any input