Starhub - installation advice needed please

[jaema]

We want to install Starhub in our home but apparently we don't have the necessary connections in the apartment? The Starhub shop person said we have to have either 1) a white box that hangs out of the wall...2) a "hooded"/half covered connector.....yes I am a techno-dunce, hence the very non-technical descriptions....

I checked our apartment walls (the complex is about 10 years old) and they only have the connectors that are flush against the wall and look like co-axial connector heads....(like what we have in the US or in HK)

The Starhub shop person is confused and has never heard of such a connection - given this he says that we need to have new connector heads installed for broadband and for television, amounting to about $250!

Is this normal? Any advice, or am I just out of luck and need to spend the $250?

Thanks for the advice, and apologies for an extremely "non-technically written" technical question post.

[nakatago]

can't you just tell the shop person your block address? they must have a way of telling which blocks they have connections for. they're the only one who provides cable TV so someone in the building has/had cable, starhub probably provided the service.

[x9200]

Also you may check outside your apartment if there are some risers marked Starhub or SCV.
BTW, why don't you take some photos of these connectors and post it somewhere (i.e. http://imageshack.us/) so we have better idea what you are talking about?

[carteki]

Don't worry - I received the same idiotic response from Starhub approx 2 years ago when I moved into my place (and the condo was only 2 years old!). The co-axial cable thingy sounds like you have a connection, but to be sure just speak to one of your neighbours and find out if they had any issues in installing starhub.
Cheers
Kim