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Taxi - CBD/City surcharge

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misshermelin
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Taxi - CBD/City surcharge

Postby misshermelin » Thu, 01 Jul 2010 9:22 am

Can anyone please specify exactly when the taxis are allowed to add a CBD/City surcharge?

I've only been in Singapore for 2 weeks, and already think I've had this added to my taxi bill on a number of occations when it probably shouldn't. Anyone know if this is common? And what to do about it?

Last week I grabbed a cab at Orchard Road, and got of at Leonie Hill in River Valley, and the cab driver insisted it was withing the "City"-surcharge area. Also took a cab from Botanical Gardens to River Valley and same thing happened. :o

Anyone care to shread some light on this?

Nath21
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Postby Nath21 » Thu, 01 Jul 2010 9:33 am

Depending on where on Orchard Road (i.e there was a gantry close by then its designated start of trip CBD. Details below:

The CBD is demarcated by the Land Transport Authority's (LTA) Electronic Road Pricing (ERP) gantries in the Orchard Road, Bras Basah, Bugis, Chinatown and Shenton Way areas.
The public can check the street directory or they could refer to LTA's map of the CBD at www.lta.gov.sg/public_transport/index_pt_taxi.htm
All our taxi drivers are briefed on the locations where the city area surcharge can be collected, as well as the timings during which they can do so.
Moreover, the taxi drivers' knowledge of the CBD boundaries is tested during LTA's vocational licence tests.
The city area surcharge is reflected as part of the taxi fare in our receipts, which are available upon request on completion of the trip.
In case of any discrepancy or wrongful collection of the city area surcharge, passengers can contact our respective companies' customer service officers using the telephone numbers printed on the receipts or with LTA at 1-800-CALL-LTA.
Taxi drivers who knowingly collect the city area surcharge wrongfully can be fined up to $500 and given 12 demerit points under the LTA's Vocational Licence Points System (VLPS).
In the report, there were also errors in the comparison table on the surcharges. The following are the taxi fares and surcharges that are currently applicable on all taxis in Singapore.

Peak Hour SurchargeMonday - Friday : 7.00am to 9.30am 35% of metered fare 35% of metered fare
Monday – Saturday: 5.00pm to 8.00pm 35% of metered fare 35% of metered fare
Central Business District (CBD) Surcharge
Monday – Saturday : 5.00pm to Midnight $3.00 $3.00

Applicable for trips starting from CBD area. Not applicable on Sundays and Public Holidays.
The CBD surcharge is payable on top of the Peak Hour Surcharge.

Midnight Surcharge
Midnight - 5:59am 50% of metered fare
Public Holiday Surcharge
From 6pm on the eve to 12 midnight of the public holidays below: New Year's Day, 1st and 2nd Day of Chinese New Year, Hari Raya Puasa, Deepavali, Christmas Day $1.00 $1.00

Where the above holiday falls on a Sunday and the following Monday is a holiday, the Public Holiday Surcharge will be payable up to 12 midnight of Monday.
Location Surcharges
Changi Airport & Changi Air Freight Centre
Friday-Sunday from 5.00pm to 12 midnight $5.00 $5.00
At all other times $3.00 $3.00
Seletar Airport $3.00 $3.00
Singapore Expo Centre $2.00 $2.00
Add casinos now $3.00
Booking Fees
Current Bookings:
Monday – Friday: 7.00am to 9.30am
5.00pm to 11.00pm
$3.50 $8.00
At all other times including Saturdays, Sundays and Public Holidays. $2.50 $8.00
Advanced Bookings (at least half an hour in advance) $5.20 $16.00
Basic fare Normal Limousine
Flag-Down (inclusive of 1st km or less) $2.80-$3.00 $3.20
Every 385 metres thereafter or less up to 10 km $0.20 $0.20
Every 330 metres thereafter or less after 10 km $0.20 $0.20
Every 45 secs of waiting or less $0.20 $0.20

misshermelin
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Postby misshermelin » Thu, 01 Jul 2010 9:47 am

Thanks Nath21!

FlyingScotsman
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Postby FlyingScotsman » Thu, 01 Jul 2010 9:51 pm

It happened to me once and I was nowhere near the CBD.
I took the cab number and called the company complaints department. They take complaints very seriously. Also, take a receipt when you can as registration details are there. It was actually the girl in the office who told me the driver had added the CBD surcharge (he admitted it) - it was just so silly of the driver because we had gone from West Coast to Bukit Panjang up Clementi Road and I was home in time to complain before midnight, so no surcharge for after midnight and it wasn't an eve of anything.
Don't let them know you are new here, as they always ask in the hope you won't realise you are headed north instead of east!
Hey ho...

janepoon
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Central Business District (CBD) Surcharge at Paradiz Centre?

Postby janepoon » Thu, 16 Jun 2011 10:37 am

Is Paradiz Centre under CBD area?

Date: 15/06/11
Time from: 22:40 to 23:00
Travelling from: Paradiz Centre to Bt Panjang thru PIE.
Fare: $11.20

There is additional charge of CBD $3 is add in when request receipt.
Board the taxi - there is no $3 extra charges at all.
Issue of receipt need $3? Or There is really surcharge of CBD area?

Total fare: $14.20

My friends board another cab before and after me, they do not have any CBD charges. This is why I felt its getting weird. It's not a big sum $3. But.. why such charges added when receipt is given? I would like to find out where is CBD area surcharge apply? Why some charge and some don't?

Went thru the website, it only state the CBD taxi stands location.

It is not the 1st time i've been charge this CBD $3 charges. Board at Marina Sq /Esplanade - all have CBD charges. But, Paradiz Centre also have this CBD charges? Some map shows it doesn't classify as CBD area.

This CBD charges realliy covers everywhere? Is there any Map hi-light the roads/area that this CBD area applies?

Confused....

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aster
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Postby aster » Thu, 16 Jun 2011 11:45 am

You might want to check out this thread which isn't just about "nightmares" but rather general taxi-related issues:

ftopic76247-0-asc-90.html

A post from there:

taxiguy wrote:CBD Surcharge bountries starts from Beach Road, North Bridge Road (Bugis junction), Bencoolen street, Orchard Road ( Marriott hotel Onwards), Suntec, Marina Bays Sands, Shenton way, Anson Road, Tanjong Pagar Road and Chinatown.

Big and Small Hotels alike with CBD surcharge includes:-
Mandarin Mandarin, Pan Pacific Singapore, Conrad, Mandarin Oriental, Ritz Carton, Fullerton Bay Hotel, Marina Bay Sands Hotel, Fullerton Hotel, Furama City Center, The Saff, Swissotel Stamford, Fairmount, Penisular and Excelsior hotel, Rendervous hotel, Carlton, Raffles Hotel, Mandarin Orchard, Holiday Inn @ City Centre, Concord Hotel, Grand Central Hotel, Grand Plaza hotel and many more.

CBD Surcharge starts from 5pm to 11.59pm, from Monday to Saturday. Its works also the same as the ERP collection when you enter CBD Area but only starts at 5pm.

janepoon
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Postby janepoon » Thu, 16 Jun 2011 3:00 pm

thank you for the link. maybe next time taking cab - chat with taxi drivers more.. to understand more abt the charges :)

toobs
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Postby toobs » Fri, 17 Jun 2011 12:06 pm

I understand your frustrations. Sometimes I think it's better to walk the short distance during the peak hour.


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