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SIA - Reasonable Request?

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x9200
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Postby x9200 » Tue, 06 Jul 2010 8:18 pm

Thanks for the update Girl_Next_Door. Good to hear some bits and pieces of sanity still remains in place as hopefully expected.

glenny28
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Postby glenny28 » Thu, 26 Apr 2012 12:50 am

I have read about this thread and I almost have the same concern regarding this Letter of Indemnity.

So I purchased a ticket using my friend's credit card. And tomorrow is my flight, but when I went to SIA office to give the letter of Indemnity signed by my friend, they said that my friend needs to go personally and fill up the form. I have learned just now that my friend is out of town and his place has no SIA office near.

I just wanna ask if they will allow my friend to FAX the letter of indemnity and need not go personally to sign it?

I am losing hope and thinking that my ticket will be forfeited since there is no way my friend can go personally to SIA office.

Thanks!

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Strong Eagle
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Postby Strong Eagle » Thu, 26 Apr 2012 8:05 am

glenny28 wrote:I have read about this thread and I almost have the same concern regarding this Letter of Indemnity.

So I purchased a ticket using my friend's credit card. And tomorrow is my flight, but when I went to SIA office to give the letter of Indemnity signed by my friend, they said that my friend needs to go personally and fill up the form. I have learned just now that my friend is out of town and his place has no SIA office near.

I just wanna ask if they will allow my friend to FAX the letter of indemnity and need not go personally to sign it?

I am losing hope and thinking that my ticket will be forfeited since there is no way my friend can go personally to SIA office.

Thanks!


SIA is really a bunch of idiots and morons when it comes to a policy like this. I could see it if they were losing thousands of tickets through fraud. But that isn't the case.

And no, they will not budge. You friend will have to sign personally. SIA are idiots. SIA flight service is great. Everything else about them, including their website, sucks the big one.

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zzm9980
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Postby zzm9980 » Thu, 26 Apr 2012 3:58 pm

Yeah, this policy sucks, but a lot of airlines do it.

If you buy a ticket on SIA's website *and* you successfully complete the Verified by Visa or MasterCard SecureCode challenge, you will *NOT* need to provide the card in person. If you buy a ticket on the phone, or use a credit card online that doesn't have this feature (say Amex), you'll need to present the card.

I used miles to fly my wife and daughter to Vietnam, and then back again. Since the service fees went on my Visa w/ VBV, I didn't need to present my card for my wife. However you can't do an infant redemption booking, so I had to pay via phone then go down to ion to present the card to them. Quite a hassle.

When my wife got to Vietnam, Vietnam Airlines made her re-purchase their tickets in cash (thankfully they were like S$100 only) since she didn't have my credit card with her. They refunded my money, but I had to fill out an MS Word form, including my CC, CVV, etc, and email it to them. Yeah, that's the kind of stuff I like to email to Vietnam of all places.. :P


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