x9200 wrote: ksl wrote:
That's why I paid 35$ for a CASE membership
Best investment I have made, and have used it once and showed the card twice, to make greedy rip off merchants think twice, even after signing a contract. Knowing your rights is the best way to go
How do they typically interact with you or help you? I am thinking to apply for the membership and the fee is negligible but I am curious how effective their help really is. Typically you get what you pay for, right?
Actually they did very little for me, other than lodge the complaint with the Furniture Company, regarding extended warranty, which the company refused to honour, in the 3rd year I had one month left because i had misplaced the damn contract, the holes appeared after the second year.
So as soon as CASE contacted them, the Company contacted me, for negotiation's, They sent out surveyors, who tried to say it was all my own fault, it wouldn't have been so bad, if they had sent educated surveyors.
So I challenged their qualifications, which they didn't really have.
I said well I will take it all the way to the small claims. They then offered my 1500$ cash to spend in their store saying that model was discontinued, which i also refused.
The Item was 3500$ but i got 1k discount because they couldn't deliver for 6 weeks it was a very unique sofa, and i wanted it repaired, they quoted me 2800$ to get it repaired. So i said you can have it built new for less than 1500$ the cash they offered me, in Malaysia were it was made. But I said you want me to top up the cash and spend in your shop, and that i refuse to do, and telling them why. Because i lose and they win!
So CASE only kickstart the discussion, with customer care officers, that's all they do.
I am a businessman so I knew already that the sofa probably cost less than the 1500$ they offered me, but the catch is, I would have had to spend another 1500$ to get something i liked.
I was not prepared to spend more money in a shop, which gave bad customer service forcing me to fight for my rights, when they knew all along i was right.
You see I had worked with leather and knew the tanning wasn't done correctly, because it was like tissue paper, you sat on it and holes appeared. Correct tanning strengths leather not weaken it. They blamed the leather polish i used,
CASE tell you their isn't much they can do other than start the discussions, that was fine for me, we discussed for a month until I won....They specially made the same model I purchased but in a different leather, has they had discontinued the model because of complaints, I later found out from the delivery driver.
I had been the only one, out of 6 or 7, that won, everyone else accepted 1k to spend in their shop, to purchase a new sofa, the other consumers had to top up to buy another sofa over 2k which i found appalling. I have flashed the card on several occasion's, if I think I'm being overcharged and pressured in the shops, then its out in a flash.
They back off when i tell them they are not the first to try it on, so lets dance .
I'll see them all the wayt to the small claims, its a consumers right. CASE also send you updates and a magazine, I thought it was a great help. Though they do say they are limited in what they can do, if the company is not forth coming it doesn't work, and the next step would be the small claims court.
I read also last year some Singaporean invited a tourist guest out to eat crab, they was hit with the most expensive crab in the shop at 450$, per so much weight, they also had the bill reduced eventually and an appology because it hit the media and effected his business.