Singapore Expats Forum

Zuji

Discuss about the latest news & interesting topics, real life experience or other out of topic discussions with locals & expatriates in Singapore.

User avatar
ksl
Governor
Governor
Posts: 6005
Joined: Mon, 19 Jul 2004
Location: Singapore
Contact:

Zuji

Postby ksl » Sat, 19 Jun 2010 1:41 pm

Can anyone give any feedback on Zuji travel for plane tickets. Are they reliable?

User avatar
x9200
Moderator
Moderator
Posts: 9160
Joined: Mon, 07 Sep 2009
Location: Singapore

Re: Zuji

Postby x9200 » Sat, 19 Jun 2010 2:36 pm

ksl wrote:Can anyone give any feedback on Zuji travel for plane tickets. Are they reliable?

I used them a few time. They seem reasonably reliable (as per local standard) but avoid giving them your email address - you will likely be subscribed to anything near or far zuji related (as per local standard) even if you say no within an online form.

User avatar
Strong Eagle
Moderator
Moderator
Posts: 10408
Joined: Sat, 10 Jul 2004
Location: Off The Red Dot
Contact:

Postby Strong Eagle » Sat, 19 Jun 2010 5:37 pm

I've used them many times... they are reliable... sometimes the best fares... but not always... check the airline in question first.

User avatar
QRM
Manager
Manager
Posts: 1831
Joined: Mon, 17 Oct 2005
Location: Nassim hill

Postby QRM » Sat, 19 Jun 2010 5:48 pm

I have used them a lot but best to check with the actual airline local office they often have better last minute deals.

What you have to watch out for, if you book a ticket through Zuji, and have to change the dates, you personally have to call their regional office during office hours, then have to pay a handling fee.

Where as if you booked direct with the airlines, you can get the hotel concierge to change flights at any time of the day with no handling fees.

User avatar
Splatted
Reporter
Reporter
Posts: 892
Joined: Sun, 11 Jul 2004

Postby Splatted » Sat, 19 Jun 2010 5:56 pm

I heard zuji doesn't give clear info on whether a ticket is refundable if you have a change of plans - so you might need to check with airline itself before actually booking.

User avatar
durain
Director
Director
Posts: 3666
Joined: Thu, 23 Aug 2007
Location: Location: Location: Location:

Postby durain » Sun, 20 Jun 2010 6:33 pm

i use zuji to check for a rough guide to the airfare and then goto the actual airline to do a comparison.

User avatar
carteki
Editor
Editor
Posts: 1237
Joined: Mon, 28 Apr 2008
Location: Singapore
Contact:

Postby carteki » Wed, 23 Jun 2010 12:22 pm

Zuji are useful if you know exactly what you want and it is a point to point. If it requires a stop-over and there are various permutations of flights they are not good. To get hold of someone to speak to - if you want a return flight from a different location in the same country for example - it is nigh impossible (so glad my phone has a hands free option).
Think they are IATA registered which means that they are legit and the tickets purchased are guaranteed (always useful to check when using a new agent)

rafflesiao
Newbie
Newbie
Posts: 2
Joined: Mon, 28 Jun 2010

airline sites

Postby rafflesiao » Mon, 28 Jun 2010 2:47 pm

airline sites are the best, 9 out of 10 times, zuji's fares are always higher than what i get compared to airline sites.

vozzie
Regular
Regular
Posts: 85
Joined: Fri, 26 Feb 2010
Location: Singapore
Contact:

Postby vozzie » Sat, 03 Jul 2010 8:32 am

I have used this site:

www.jetabroad.com.au

It's Aussie run and IATA Certified.
They specialise in departures from airports outside Australia. At least they are a good indication of fares ...except they don't carry all the LCCs.
They have done the right thing by me so far.

song99
Newbie
Newbie
Posts: 1
Joined: Fri, 24 Sep 2010

ZUJI - service quality sucks

Postby song99 » Fri, 24 Sep 2010 12:38 pm

You cannot change flight when you book a package via Zuji, which is ridculus because the package is flight + hotel where discount is only applied to the hotel price, but this discounted price is much more expensive than if you can get via the same hotel website directly. Worst is when you called their customer service hotline, one manager agreed to check and put through a request for flight changes, promised to call you back but never did. Called them again the next day to check status, another manager has the cheek to tell you that request was never put through, because my request for flight changes can never be allowed. I feel such is a very clear example of plain irresponsibility and worst class of customer service quality.

Waltanderson
Newbie
Newbie
Posts: 1
Joined: Fri, 15 Nov 2013
Location: At an Airport ?

Postby Waltanderson » Sat, 16 Nov 2013 12:05 am

My experience with Zuji was horrible.

I needed to make a minor change in a reservation for a hotel. they did not respond to my emails. Their website would not work properly.

I found many other customer have had the same experience.

Since many travel website have almost identical prices, why would anyone give business to these clowns


:(
"It is easier to create the future than predict it"

User avatar
zzm9980
Governor
Governor
Posts: 6837
Joined: Wed, 06 Jul 2011
Location: Once more unto the breach

Postby zzm9980 » Sat, 16 Nov 2013 9:09 am

Waltanderson wrote:My experience with Zuji was horrible.

I needed to make a minor change in a reservation for a hotel. they did not respond to my emails. Their website would not work properly.

I found many other customer have had the same experience.

Since many travel website have almost identical prices, why would anyone give business to these clowns


:(


You will have the same experience with most travel resellers. If you're only booking a single item (hotel or airfare), it's much better to go directly to the source and book from them. The cost is usually within 1-2% of what these sites have. The only time they seem to offer anything really good is when you book discounted travel packages. Most of those will come with disclaimer that reservations are final anyway.

ComingSoon
Regular
Regular
Posts: 57
Joined: Tue, 03 Jul 2012

Re: Zuji

Postby ComingSoon » Mon, 18 Nov 2013 11:55 am

ksl wrote:Can anyone give any feedback on Zuji travel for plane tickets. Are they reliable?


The thread found at ftopic96902.html&highlight= might give you a few other ideas of places to look.

lionelcity
Newbie
Newbie
Posts: 3
Joined: Sun, 17 Nov 2013

Postby lionelcity » Wed, 27 Nov 2013 3:51 am

I travel pretty often and they've been pretty reliable so far and their interface makes price comparing fairly easy. Dont mean to hijack the thread but I'm curious how the miles reward work. Lets say I am a member of Kris flyer and I decide to fly Cathay because it's cheaper, will they be able to convert my cathay miles to Kris miles. Im asking this because I noticed that they have an option pick the type of miles during the checkout.

AngMoG
Reporter
Reporter
Posts: 609
Joined: Wed, 17 Apr 2013

Postby AngMoG » Wed, 27 Nov 2013 9:59 am

lionelcity wrote:I travel pretty often and they've been pretty reliable so far and their interface makes price comparing fairly easy. Dont mean to hijack the thread but I'm curious how the miles reward work. Lets say I am a member of Kris flyer and I decide to fly Cathay because it's cheaper, will they be able to convert my cathay miles to Kris miles. Im asking this because I noticed that they have an option pick the type of miles during the checkout.


Zuji will not be able to convert miles for you at all. If Cathay and SQ are in a miles alliance (there are a few), then the miles accrued on Cathay can be credited to your Krisflyer account. Just look at the Krisflyer website for details on which airlines you can use and still earn SQ miles. If Cathay is one of them, simply present your Krisflyer card upon checkin, if you have not given it already during booking. (Or both, to be extra safe.)


Return to “General Discussions”

Who is online

Users browsing this forum: No registered users and 4 guests