If you have to ask about how to answer situational questions then you have already demonstrated a lack of ability to handle the situations that the questions are designed to illuminate.tkelvin wrote:hi guys, 1 more questions,
anyone know what would be a proper way to answers the situational questions?
so far i know there's one about a customer ordering cappucino and eflll asleep, what do you do
a guy needing to go toilet badly but the plane is landing thus toilets are inaccessible
and the one about a guy that is sick and is asleep with headphones on, what would you do as the plane is landing and he needs to take them off or something
really appreciate your views here!
much thanks and regards,
kelvin
I sort of agree with the previous comment. However, what i would suggest is that you answer the question truthfully and not seek a model answer. You will be trained for such situations if you get selected. You should be more focused on the way you answer the question.tkelvin wrote:hi guys, 1 more questions,
anyone know what would be a proper way to answers the situational questions?
so far i know there's one about a customer ordering cappucino and eflll asleep, what do you do
a guy needing to go toilet badly but the plane is landing thus toilets are inaccessible
and the one about a guy that is sick and is asleep with headphones on, what would you do as the plane is landing and he needs to take them off or something
really appreciate your views here!
much thanks and regards,
kelvin
Thanks for the heads upcrunkbabee wrote:New Interview dates are out, good luck for those who are trying!
Interviews will be conducted on 26 June 2010 (Saturday) at:
Grand Hyatt Singapore
Hibiscus Room
10 Scotts Road
Singapore 228211
hi kelvin, during my 1 to 1 i realise that the proper way to answering these questions is to put the passenger's interest and ensure a standard of service at all time. this is crucial as it portrays how ideal you are in handling situations that contributes to being a good cabin crew.tkelvin wrote:hi guys, 1 more questions,
anyone know what would be a proper way to answers the situational questions?
so far i know there's one about a customer ordering cappucino and eflll asleep, what do you do
a guy needing to go toilet badly but the plane is landing thus toilets are inaccessible
and the one about a guy that is sick and is asleep with headphones on, what would you do as the plane is landing and he needs to take them off or something
really appreciate your views here!
much thanks and regards,
kelvin
crunkbabee, i m glad on behalf of tkelvin that u r helpful..crunkbabee wrote:hi kelvin, during my 1 to 1 i realise that the proper way to answering these questions is to put the passenger's interest and ensure a standard of service at all time. this is crucial as it portrays how ideal you are in handling situations that contributes to being a good cabin crew.tkelvin wrote:hi guys, 1 more questions,
anyone know what would be a proper way to answers the situational questions?
so far i know there's one about a customer ordering cappucino and eflll asleep, what do you do
a guy needing to go toilet badly but the plane is landing thus toilets are inaccessible
and the one about a guy that is sick and is asleep with headphones on, what would you do as the plane is landing and he needs to take them off or something
really appreciate your views here!
much thanks and regards,
kelvin
for example, if you've made cappuccino and the passenger is asleep, its only right that you don't leave it there because 1) it might spill 2)it wouldnt be as refreshing as its supposed to be. so what you should do is to take it back in, do your duty and constantly check on the passenger whtr he/she is awake and offer to make another one the moment he/she wakes up. just relax and analyse the question but of course, dont take tooo longgg.
just my two cents worth, hope it helps)
I have a feeling this would be the last interview for 2010. The reason is that during my last interview on 8th May, I had a friend who got through the interview, but was told to go home because she was only available after September.derenla wrote:crunkbabee wrote:New Interview dates are out, good luck for those who are trying!
Interviews will be conducted on 26 June 2010 (Saturday) at:
Grand Hyatt Singapore
Hibiscus Room
10 Scotts Road
Singapore 228211
that's really fast. no time to prepare!
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