Excuse of running out of alcohol is incorrect. You have business and first class (depending on a/c) to obtain alternatives.rachelhoe wrote:can i say i will offer him alternatives like other frizzy drinks/ soft drinks. take special effort to serve him. if he insist on getting more alcohol i will tell him we ran out of alcohol on board/ he reach the limit each passenger can consume then again i will offer him other drinks.
and after this if he stills insist i will approach my leader(?)/ in-charged for assistance.
can? i am more concern about how to handle the complaining part =(.
i might just say " i will sincerly appolgise to the passenger about the unpleasant trip he had hoping that the flight will not affect the rest of his trip and that we will take note of his comments to ensure that such complains will not happen again. ending it with thanking him for flying with singapore airlines" (i'm quite stunned by this question)
Nevertheless, if you do observe that the passenger is drunk (all tell tale signs), you will need to cease serving him the alcohols. Just inform him that no more alcohol will be served and would he like some hot tea or hot towel to freshen up.
Do inform your complex leader and fellow crews regarding this immediately. And if he is getting rowdy or touchy with any female passengers around him, further actions should be taken to ensure the safety of the rest of the passengers.
Do not worry about complaints for this instance. The company and passengers in the zone will and can back you up.