I had the same problem, fell to bits in the second year, we had extended warranty and they said they had discontinued the model, they offered us 1500$ to buy a new one in their shop, and i told them to stuff it. I'll see them in court first.
Found the receipt 1 month before the 3 year extended warranty ran out and went after them.
I joined CASE for 35$ and they made contact, they said it cost to much to have it repaired at 2800$. I said where you have it made I doubt if it cost more than what you have offered me, so you can make me a new one!
I want a new sofa, the exact same, but not with that skin. It hadn't been tanned correctly. They tried all ways to say it was my fault for using the wrong polish. I produced a free leather test from HSA, to show them what i meant, about bad tanning. Tanning strengthens skin, not weakens it!
They eventually caved in and had one made specially for me, and i went down to choose the leather and i paid nothing.
35$ was well spent, I only have to show the card, when they are trying to rip me off and they don't want to know! I took a watch in for a new 3$ battery, and they tried to bill me for 70$ for a new strap and the back of the watch, it was a heart monitor watch and sweat had rusted something away....No chance I said, all i wanted was a new battery, I said I am a member of CASE and you are not the first people I have dealt with. We settled for 10$
You have to be real careful out there, there are some pretty cool tricksters. Jokers too! The delivery driver told me i was the first to get a free sofa, the rest took 1000$ to spend in their shop. I did get excellent service at last, though too late for me to shop there again.
