Tiger Airways

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Rexeter
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Tiger Airways

Post by Rexeter » Thu, 22 Apr 2010 4:15 pm

Hello, everyone. I just want to share a very frustrating experience I am having with Tiger Airways. I bought six tickets in February on Tiger to Pulau Langkawi, Malaysia. I received an email a few weeks later asking that I accept changes to the itinerary. Oddly it didn't say what those changes were and thus I did not accept the changes. A few weeks later I was later called by a Tiger representative informing me that the flight had been cancelled and that Tiger would no longer be servicing this route. I was promised a refund.

Today I called about the refund. Tiger's policy is to begin processing within 30 days, not of the cancellation but of the date of my phone conversation. I asked what the maximum time is for the refund to be paid. I was told that there is no maximum time. So it could be six months, I asked. "Yes" was the reply.

Essentially Tiger will have my money for as long as it pleases and if and when I get my money back, I am sure it will not include interest.

I considered filing a complaint with Singapore Consumer Affairs but it doesn't take complaints over the phone or web but only in person. Hmmm, doesn't seem like complaints are eagerly embraced.

Tiger is a discount airline and there is a degree of getting what you pay for, but I figured that discount meant no leg room and expensive drinks.

Consider yourself warned.

R
Ron Kim

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rajumatix
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Post by rajumatix » Thu, 22 Apr 2010 5:26 pm

Thanks Rexeter.

Caveat Emptor indeed ! Typical of budget airlines and reflects what i've read about Ryanair/BMI and the likes in EU.

I have seen a few threads here about 'complaints not easily embraced' by Consumer affairs - wonder if anyone else has complained about something similar (or anything else at all) and have received a resolution or a response.

Dont know what the Gahmen's attitude is towards that (since am a newbie in Sg) - and far as the budget airlines are concerned, maybe they wont wake up until a mini-volcano rocks their boat (err.. their planes)
BaD SpellerS of thE worLd - Untie !

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$Pripps
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Post by $Pripps » Thu, 22 Apr 2010 10:46 pm

I considered filing a complaint with Singapore Consumer Affairs but it doesn't take complaints over the phone or web but only in person. Hmmm, doesn't seem like complaints are eagerly embraced.
otherwise they would be overwhelmed by complaints :D

in my experience when you want something done in this country you first take the name of the person you speak with then say you want to talk to the manager. :oops:
Everybody already knows what it is, so there's not much point in saying it - Simpsons

revhappy
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Re: Tiger Airways

Post by revhappy » Fri, 23 Apr 2010 9:31 am

Rexeter wrote:Hello, everyone. I just want to share a very frustrating experience I am having with Tiger Airways. I bought six tickets in February on Tiger to Pulau Langkawi, Malaysia. I received an email a few weeks later asking that I accept changes to the itinerary. Oddly it didn't say what those changes were and thus I did not accept the changes. A few weeks later I was later called by a Tiger representative informing me that the flight had been cancelled and that Tiger would no longer be servicing this route. I was promised a refund.

Today I called about the refund. Tiger's policy is to begin processing within 30 days, not of the cancellation but of the date of my phone conversation. I asked what the maximum time is for the refund to be paid. I was told that there is no maximum time. So it could be six months, I asked. "Yes" was the reply.

Essentially Tiger will have my money for as long as it pleases and if and when I get my money back, I am sure it will not include interest.

I considered filing a complaint with Singapore Consumer Affairs but it doesn't take complaints over the phone or web but only in person. Hmmm, doesn't seem like complaints are eagerly embraced.

Tiger is a discount airline and there is a degree of getting what you pay for, but I figured that discount meant no leg room and expensive drinks.

Consider yourself warned.

R

Thats very sad mate! Its like adding insult to injury after ruining your vacation.

I always knew that booking a budget flight is a risk coz airlines often cancel flights if they dont have enough seats filled and offer to reschedule at the same price or a refund. Never knew refund will take this long.

I always thought people who fly the full service airlines are either fools or shit rich. Now I know why there is a market for them as well!

OT, Tiger stopped the SIN- langkawi route? Thats sad. Now Airasia will have full monopoly over that route, as Jetstar doesnt fly.

I wonder why they stopped though. Was it not profitable? They have flights to Penang and Kuching. I am sure Langkawi will have more takers than both!

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Splatted
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Re: Tiger Airways

Post by Splatted » Fri, 23 Apr 2010 2:15 pm

Rexeter wrote: Today I called about the refund. Tiger's policy is to begin processing within 30 days, not of the cancellation but of the date of my phone conversation. I asked what the maximum time is for the refund to be paid. I was told that there is no maximum time. So it could be six months, I asked. "Yes" was the reply.

Essentially Tiger will have my money for as long as it pleases and if and when I get my money back, I am sure it will not include interest.
Call your credit card company and commence a charge-back claim.

Tiger is not bigger than your CC issuer.

This will have three effects:
1) freezes any interest on the amount spent, ie no interest accrues for this amount, and usually any interest paid by you is refunded going back to date of purchase
2) you wont be required to 'pay back' the amount in question while it's frozen
3) forces tiger to respond within the CC provider's timeframe if they want to dispute it, otherwise the money is yours.

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Post by RalphVR » Fri, 23 Apr 2010 2:32 pm

Hey mate,

Usually we hav a stigma of approaching the authorities right away. But i urge you to go personally to the CASE and file a detailed complaint. Send a copy of the complaint to the stupid Tiger airways, and write to straits times as well.
All the things should change. We are their customers and there is something called rules and regulations in the country. Big organizations should know tht fact.
GO ON MAN. I wish victory to u.

-Vineeth
vinzlife.blogspot.com

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jpatokal
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Re: Tiger Airways

Post by jpatokal » Fri, 23 Apr 2010 8:48 pm

revhappy wrote:OT, Tiger stopped the SIN- langkawi route? Thats sad. Now Airasia will have full monopoly over that route, as Jetstar doesnt fly.
Not much of a monopoly when Silk and MAS also fly the same route...
Vaguely heretical thoughts on travel technology at Gyrovague

sg_lover
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Post by sg_lover » Sat, 24 Apr 2010 4:28 am

bass them in facebook tiger-airways.. so everyone will get to know..

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