Hello, everyone. I just want to share a very frustrating experience I am having with Tiger Airways. I bought six tickets in February on Tiger to Pulau Langkawi, Malaysia. I received an email a few weeks later asking that I accept changes to the itinerary. Oddly it didn't say what those changes were and thus I did not accept the changes. A few weeks later I was later called by a Tiger representative informing me that the flight had been cancelled and that Tiger would no longer be servicing this route. I was promised a refund.
Today I called about the refund. Tiger's policy is to begin processing within 30 days, not of the cancellation but of the date of my phone conversation. I asked what the maximum time is for the refund to be paid. I was told that there is no maximum time. So it could be six months, I asked. "Yes" was the reply.
Essentially Tiger will have my money for as long as it pleases and if and when I get my money back, I am sure it will not include interest.
I considered filing a complaint with Singapore Consumer Affairs but it doesn't take complaints over the phone or web but only in person. Hmmm, doesn't seem like complaints are eagerly embraced.
Tiger is a discount airline and there is a degree of getting what you pay for, but I figured that discount meant no leg room and expensive drinks.
Consider yourself warned.
R
