Unfair booking with Jetstar

[Greenies]

Hi, need some help here. I've book the flight from Jetstar on Feb 23 amounting to $280+. Today i check the fare again and it's $150+. I actually booked 3weeks earlier and yet have to pay almost double the price now. I feel that it's very unfair. I called in and the customer service officer wasnt very friendly or helpful in this. She keep telling me that there's nothing she can do.
Need some advise here what can be done on this? I'm very unhappy to have book earlier and paid double the price. I do not have confident anymore to travel with Jetstar. Inconsistent price and bad customer service.

[ksl]

Hi, need some help here. I've book the flight from Jetstar on Feb 23 amounting to $280+. Today i check the fare again and it's $150+. I actually booked 3weeks earlier and yet have to pay almost double the price now. I feel that it's very unfair. I called in and the customer service officer wasnt very friendly or helpful in this. She keep telling me that there's nothing she can do.

Need some advise here what can be done on this? I'm very unhappy to have book earlier and paid double the price. I do not have confident anymore to travel with Jetstar. Inconsistent price and bad customer service.

Unfortunately you can do nothing, though it is very bad practise to have a promotion, and then drop the price even further....its been going on for years, in the travel industry and its to do with seat allocation I believe, to certain agencies.

This appears to be the norm in travel, you need to really shop around for the best price. Lots of travellers are in the same position, some pay as much as 75% less......did you purchase at the expo centre exhibition, if so I think you should really take the matter up with CASE. I done expect it has alot to do with jetsar, only the agencies becuase I believe they tender for the seating capacity, though i am not 100% sure of this. Though you can imagine if you purchased from a smaller agency, you may end up paying more. You need to be really careful when purchasing, not to take the first price offered, shop around

[merichan]

you can't do anything about it


It's the backbone of low cost companies.... The lower the demand the lower the price and vice versa.


The change of pricing means the flight isn't filling up as expected, so they lower their prices to bring more customers...


Just like if you book last minute in an almost full plane you're gonna end up paying for all the passengers that payed low fares...

I've seen a jetstar flight to bali for more than 1200 dollars.. around chinesse new year... could have gone all the way to europe for that price...

[Greenies]

I actually booked the tickets directly at Jetstar website. I received the promotion email that lead me to the 'promotional price'. Now that i receive the email again yesterday i decided to check the price. to my horror it was actually cheaper this time round.
i understand that they have promotion on and off to fill up the planes. I'm very unhappy that it's only 3weeks apart and i did book earlier to enjoy the so called 'promotional price'.
Logically, in general it should be the earlier you book the cheaper you get. Im very disappointed with Jetstar. Previously they change my flight to Macau without informing me till i call up to check.
Urgh... i feel so cheated..

[Splatted]

Logically, in general it should be the earlier you book the cheaper you get.

[snip]

i feel so cheated..

not really. In fact the opposite is more common, particularly with flights and hotel bookings.

There are some websites dedicated to giving these last minute offers on behalf of the hotels and airlines.

their objective is to fill the seats on the flight. It makes no sense for them to fly the plane half-full when fuel costs dictate their running expenses are exactly the same.

Actually, if you want insight into how these no frills operators work.. you should check out this show... lots of people unhappy with service of budget carriers:

http://au.tv.yahoo.com/plus7/airways/-/ ... episode-5/

[road.not.taken]

Hi, need some help here. I've book the flight from Jetstar on Feb 23 amounting to $280+. Today i check the fare again and it's $150+. I actually booked 3weeks earlier and yet have to pay almost double the price now. I feel that it's very unfair. I called in and the customer service officer wasnt very friendly or helpful in this. She keep telling me that there's nothing she can do.
Need some advise here what can be done on this? I'm very unhappy to have book earlier and paid double the price. I do not have confident anymore to travel with Jetstar. Inconsistent price and bad customer service.

This is not bad customer service, this is the way airlines work. The fares change all the time. I don't think there is a thing you can or should do, but take your trip and enjoy yourself. If it was worth $280 on February 23rd, then it should still be worth that for you. Go and have fun and forget about it.

[Greenies]

splatted.. i couldnt watch that video on the link. not available at my location.

road.not.taken.. thanks.. i guess that's the only thing i can do now is to psycho myself not to think of it..

*head to wall* shit always happens to me..

[road.not.taken]

Don't be a big baby. Nothing has 'happened' to you. You paid a fair price for a service and they are delivering that service. Case closed.

[nakatago]

it's not cheating; it's bad timing.

[ksl]

splatted.. i couldnt watch that video on the link. not available at my location.

road.not.taken.. thanks.. i guess that's the only thing i can do now is to psycho myself not to think of it..

*head to wall* shit always happens to me..

Are you married

[Vaucluse]

So . . . if you paid $100 one day and the fare was advertised as $200 the next day would you call up and demand to pay the difference?

It's called a seat sale and if you get it - wonderful. If you missed it - better luck next time.

What did you expect from customer service? To refund you your money or give you the cheaper flight?

Entitlement for lack of a better word

[aster]

Yeah, absolutely nothing unfair about this.

You can risk trying to catch a low fare closer to the departure date (once the airline gets jelly legs), or you can secure your seat earlier. If seats were filling up faster than expected then the price would probably be higher now...

[Girl_Next_Door]

Some people simply love to complain about everything...

[sundaymorningstaple]

Some people simply love to complain about everything...

This is Singapore right? Walk into any kopitiam and have a listen.

[Nath21]

Its like when you see sale sign in a shop. Isnt evertything always on sale. I always found that a weird sign to hang in front of a shop. The new word in sale signs is "promotional sale". If you consider the wording it dosent actually mean cheaper than normal it just means they are trying to drum up business. You presume its cheaper and you know what presumtion is the moher of..

Wait until he actually flys with them then he will have a real compliant.