My company does a similar thing at the minute. They have changed "customer service" people to "Electronic Support Specialists".........sundaymorningstaple wrote:And now we know why the banks are failing don't we. Again, in your haste to condemn, you have just proven my point. I didn't say it didn't happen elsewhere,but as an HR Manager and former headhunter in Singapore I was speaking about what happens here (and it's not stereotype if it actually happens). Actually, your moniker fits you well, narrow minded and cannot see beyond the end of your nose.