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by taxico » Mon, 07 Dec 2009 4:48 pm
having switched to M1 from starhub recently (november), i must say m1's customer service sucks big time.
i'm contemplating moving back to starhub. i had been calling m1's hotline from OUTSIDE OF SINGAPORE but got no operator!
first call, i waited for 30mins.
second call, i waited for 15 minutes.
third call, i waited for 5 minutes. all 3 tries i hung up voluntarily.
when i finally got an operator on my fourth try, she babbled a bunch of crap instead of letting me off the phone quickly.
before moving to m1, they were not at all helpful to a prospective customer, nor flexible at all (with regards to registering me as a customer - long story, but m1 people are idiots).
there's no point being the cheapest when customer service is crap when you need it.
AND WHAT'S THE POINT TO YOUR POST ANYWAY?????? (i just got off the phone with m1, so you can tell i'm real mad)
Aut viam ad caelum inveniam aut faciam