Singapore Expats Forum

Automated taxi service options

Discuss about the latest news & interesting topics, real life experience or other out of topic discussions with locals & expatriates in Singapore.

User avatar
ozchick
Editor
Editor
Posts: 1001
Joined: Fri, 21 Sep 2007
Location: Germany

Automated taxi service options

Postby ozchick » Sun, 22 Nov 2009 10:32 am

So several times now I've ask the taxi service operator to list ONLY my home address and work address as options. Good, they fix it- for a day or two. Next thing you know, there are options to the moon and other odd places that I may have been to last century. And all because my phone call may come in at exactly the same time as some previous trip to to that obscure place. What's with that? Does it have to be that way? Great oddness....
'Are you trying to tempt me because I come from the land of plenty?'

User avatar
ScoobyDoes
Manager
Manager
Posts: 1664
Joined: Wed, 29 Nov 2006
Location: A More Lucky Spot

Postby ScoobyDoes » Sun, 22 Nov 2009 11:16 am

A good enough reason for using SMRT instead of Comfort.

User avatar
x9200
Moderator
Moderator
Posts: 9301
Joined: Mon, 07 Sep 2009
Location: Singapore

Re: Automated taxi service options

Postby x9200 » Sun, 22 Nov 2009 11:36 am

ozchick wrote:So several times now I've ask the taxi service operator to list ONLY my home address and work address as options. Good, they fix it- for a day or two. Next thing you know, there are options to the moon and other odd places that I may have been to last century. And all because my phone call may come in at exactly the same time as some previous trip to to that obscure place. What's with that? Does it have to be that way? Great oddness....

Typical. Part of the package. Not entirely sure what is this dependant on though. For me it always worked fine (I mean the way it should be) but my wife can get suddenly out of the sky the Takashimaya taxi stand (as the first address) we used once or twice like 4 years ago.

User avatar
ozchick
Editor
Editor
Posts: 1001
Joined: Fri, 21 Sep 2007
Location: Germany

Postby ozchick » Sun, 22 Nov 2009 2:26 pm

ScoobyDoes wrote:A good enough reason for using SMRT instead of Comfort.


OK yeah now did have their number when I first came here. Wasn't aware of different system though but am sure happy to try it. Thanks for that. Doesn't hurt to have both AND a boat in times of heavy rain too! :)
'Are you trying to tempt me because I come from the land of plenty?'

Girl_Next_Door
Reporter
Reporter
Posts: 616
Joined: Thu, 28 Aug 2008

Postby Girl_Next_Door » Mon, 23 Nov 2009 8:24 am

Why don't you try sms-ing for your cab? I do that everyday and you just need to send your postal code to 71222(which I am sure you know for your office and home). It usually takes less than 2 mins from the time I send, to the time I get my cab number.

It cut all the hassle of waiting for the phone operator to speak to you (10 mins listening to a broken record) followed by another 10 mins of waiting for a cab driver to decide to pick you up.

queenie71
Regular
Regular
Posts: 60
Joined: Tue, 09 Jun 2009
Location: Singapore

Postby queenie71 » Mon, 23 Nov 2009 12:45 pm

Love that SMS option.

Can you please send me the numbers? AM moving over to Singapore soon and would be great to have all handy numbers already!

Girl_Next_Door
Reporter
Reporter
Posts: 616
Joined: Thu, 28 Aug 2008

Postby Girl_Next_Door » Mon, 23 Nov 2009 2:43 pm

The number to SMS is "71222". Every address have a 6-digit postal code, so you just send "Book 123456" via SMS to "71222" and wait for a response. I have been using this service for almost a year, minimum 5 times a week and up to 10 times a week, so my review should be fairly accurate. So far, there is only 1 circumstance when I got an SMS back saying they cannot locate a taxi.

Sometimes, a cab may take up to 9-11 minutes to come. When that happens, I just text back "cancel" and resend again. They can usually find another cab within 1 minute, and the cab will probably take about 5-7 minutes to arrive.

:D

User avatar
ozchick
Editor
Editor
Posts: 1001
Joined: Fri, 21 Sep 2007
Location: Germany

Postby ozchick » Mon, 23 Nov 2009 8:19 pm

Girl_Next_Door wrote:The number to SMS is "71222". Every address have a 6-digit postal code, so you just send "Book 123456" via SMS to "71222" and wait for a response. I have been using this service for almost a year, minimum 5 times a week and up to 10 times a week, so my review should be fairly accurate. So far, there is only 1 circumstance when I got an SMS back saying they cannot locate a taxi.

Sometimes, a cab may take up to 9-11 minutes to come. When that happens, I just text back "cancel" and resend again. They can usually find another cab within 1 minute, and the cab will probably take about 5-7 minutes to arrive.

:D

This looks like is the way to go yeah? And I can save my regular request in my saved messages and just re-send it each time. That should work. A question? When I want to cancel do I have to type in the postcode again ?
And when the cabbie arrives how do I prove I'm the right booking- is it by phone number or is there a registering system to start with? Appreciate your help- this could make things a lot better, maybe in heavy downpours too cos the phone-in system gets jammed at times. Thanks G.N.D.!
'Are you trying to tempt me because I come from the land of plenty?'

Girl_Next_Door
Reporter
Reporter
Posts: 616
Joined: Thu, 28 Aug 2008

Postby Girl_Next_Door » Tue, 24 Nov 2009 8:07 am

To cancel, you just key text "Cancel" and send to "71222".

Oh, another trick I do... Sometimes when I am in a short taxi quene that don't seem to be moving, I will book a cab too. I will see which one comes first (taxi in the quene or the cab I booked). If I get a cab before the cab I booked arrive, I will also just send a SMS to cancel it. No penalty.

Once the system found a cab for you, you will get a sms, telling you the make of the car and number, e.g. "Citycab Toyota Crown taxi 0565 witha booking fee of $3.50 will arrive in 5 to 7 mins. Pls proceed to your pickup pt. Thank you for using Comfort & Citycab."

Most of the time, I simply get on the cab when I recognise the cab number. So far, only twice (I think), did the cab driver asked me for my mobile phone number (which is used to verify you booked the cab).

Oh, two more downers.
- You cannot do multiple booking via SMS, i.e. you and your friend are out and both of you need a cab. Each of you have to book a cab using a different mobile number. I think the system can only allocate 1 cab per mobile number. But everyone have a mobile phone nowadays, so its not really an issue.
- For certain premises which have 2 or more taxi stands, you might end up in the wrong taxi stand, e.g. Esplanade. I booked a cab once using the postal code, and the cab driver was waiting for me at another taxi stand on the other side of Esplanade.

But yes, its a saver during rainy days because you can NEVER get through the phone lines. And if you do, the line SUDDENLY get cut off.

dazzlebabe
Chatter
Chatter
Posts: 285
Joined: Wed, 15 Dec 2004
Location: Kuala Lumpur!

Postby dazzlebabe » Tue, 24 Nov 2009 9:44 am

Girl_Next_Door wrote:To cancel, you just key text "Cancel" and send to "71222".

Oh, another trick I do... Sometimes when I am in a short taxi quene that don't seem to be moving, I will book a cab too. I will see which one comes first (taxi in the quene or the cab I booked). If I get a cab before the cab I booked arrive, I will also just send a SMS to cancel it. No penalty.


Why do people do that? When I book a taxi, even if there are taxis waiting in front of me, I will still wait for the one I called. It's only fair to the driver ......
Just me

DazzleBabe

Girl_Next_Door
Reporter
Reporter
Posts: 616
Joined: Thu, 28 Aug 2008

Postby Girl_Next_Door » Tue, 24 Nov 2009 10:06 am

For me, I just don't like to wait. The same reason why I book a cab instead of waiting in the quene for 30 minutes. Whichever option pop up the soonest, I will go for it.

There is selection everywhere. Even if you are in a quene, waiting for a cab, there are times (pretty often, in fact!), whereby a cab driver will ask you, which location are you heading. And if you are not heading in his direction, he will just drive off. Very often, without an apology or a proper response. Simply, NO.

I thought that was extremely rude and I was not used to this treatment initially. If you are not keen to pick up a passenger, don't stop. If you want to pick and choose a customer, then the customer should have a choice of picking the cab driver as well (and in my case, the cab driver which can bring me from Pt A to Pt B, the fastest).

User avatar
x9200
Moderator
Moderator
Posts: 9301
Joined: Mon, 07 Sep 2009
Location: Singapore

Postby x9200 » Tue, 24 Nov 2009 10:16 am

Girl_Next_Door wrote:I was not used to this treatment initially. If you are not keen to pick up a passenger, don't stop. If you want to pick and choose a customer, then the customer should have a choice of picking the cab driver as well (and in my case, the cab driver which can bring me from Pt A to Pt B, the fastest).

It was exactly the same with me. First I thought it was not really fair to call and to cancel when I got one from the stand or from the street. Now I think it is perfectly fair - I am just playing by their rules.

dazzlebabe
Chatter
Chatter
Posts: 285
Joined: Wed, 15 Dec 2004
Location: Kuala Lumpur!

Postby dazzlebabe » Tue, 24 Nov 2009 10:17 am

Then get a car :)
Just me



DazzleBabe

User avatar
carteki
Editor
Editor
Posts: 1237
Joined: Mon, 28 Apr 2008
Location: Singapore
Contact:

Postby carteki » Tue, 24 Nov 2009 10:38 am

Girl_Next_Door wrote:Even if you are in a quene, waiting for a cab, there are times (pretty often, in fact!), whereby a cab driver will ask you, which location are you heading. And if you are not heading in his direction, he will just drive off. Very often, without an apology or a proper response. Simply, NO.


This is not allowed unless he has "his shift change" sign up. Take the licence plate number and report him to his company. They will enforce a penalty and if enough people do it, the habit will stop.

Girl_Next_Door
Reporter
Reporter
Posts: 616
Joined: Thu, 28 Aug 2008

Postby Girl_Next_Door » Tue, 24 Nov 2009 10:51 am

dazzlebabe wrote:Then get a car :)


Think getting a car is an entirely different approach. It's equivalent to asking me to walk or get a bus, instead of getting a cab.

Nothing wrong, but it's not the same. I don't think I need to go down to details about the issues revolving owning a car in Singapore. The obvious are parking, obnoxiously high car prices, ERP, terrible traffic, terrible road drivers, just to name a few!


  • Similar Topics
    Replies
    Views
    Last post

Return to “General Discussions”

Who is online

Users browsing this forum: No registered users and 0 guests