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by rotibun » Tue, 04 Oct 2011 1:22 am
I was (actually, still am) having a real bad time with Vpost. It has gotten to the extent of me looking online for a place to give everyone fair warning about the service level I've received (or not) from Vpost.
Since coming back to SG from CA, I have been looking for an affordable way to shop online from US retailers. Someone told me about Vpost. I gave it a try and I am soooooo disappointed.
I have been on an email ping-pong with them for 2 weeks trying to sort out what should have been a simple problem. They tagged a new shipment to an order which I had paid for a few weeks back. I gave all information they asked for. And every single time an email reply came, it was from a different customer service officer (I don't even know if the names are fictitious) who kept asking me for the SAME information.
I made it clear I was not going to pay the $10 holding fee beyond the 14 days because of their incompetence in resolving the matter.
And what do you know? I received a corrected invoice about the shipment, BUT they charged me the $10. SO, my email ping-pong starts again.............
I am giving up on Vpost totally after this episode. Any recommendations on an honest and reliable shipper will be very much appreciated. Come to think of it, are there any websites that purchases for us from different online retailers at the same time, can repack and ship it at a low rate? It'll be great to have such a service!
online shopping is the new brick & mortar shop