Unresponsive Aircon Contractor

Discuss about life in Singapore. Ask about cost of living, housing, travel, etiquette & lifestyle. Share experience & advice with Singaporeans & expat staying in Singapore.
Post Reply
koolaid
Newbie
Newbie
Posts: 2
Joined: Tue, 22 Sep 2009 5:19 pm

Unresponsive Aircon Contractor

Post by koolaid » Tue, 22 Sep 2009 5:27 pm

I have been trying to ask an aircon contractor (Coolserve) to fix up my window aircon unit and they've looked at it, they gave a quote, which was quite high and I gave the go-ahead.
Now, they have just lost interest because they say that the manufacturer (Panasonic) doesn't have the spare parts in stock and hasn't gotten back to them, which is after about 2 weeks. What could be going on with this contractor and what if the manufacturer doesn't have the spare parts even though the unit is only three years old.

User avatar
sundaymorningstaple
Moderator
Moderator
Posts: 39641
Joined: Thu, 11 Nov 2004 1:26 pm
Answers: 10
Location: Retired on the Little Red Dot

Post by sundaymorningstaple » Tue, 22 Sep 2009 9:00 pm

You might have to buy another aircon?

Surely you didn't give them anything up front for a window unit repair.

Or did you? :o
SOME PEOPLE TRY TO TURN BACK THEIR ODOMETERS. NOT ME. I WANT PEOPLE TO KNOW WHY I LOOK THIS WAY. I'VE TRAVELED A LONG WAY, AND SOME OF THE ROADS WEREN'T PAVED. ~ Will Rogers

User avatar
jpatokal
Moderator
Moderator
Posts: 3004
Joined: Tue, 09 Dec 2003 9:38 pm
Location: Terra Australis Incognita

Post by jpatokal » Tue, 22 Sep 2009 10:45 pm

Try another contractor, I suspect you'll magically find the missing parts in stock...
Vaguely heretical thoughts on travel technology at Gyrovague

koolaid
Newbie
Newbie
Posts: 2
Joined: Tue, 22 Sep 2009 5:19 pm

Post by koolaid » Wed, 23 Sep 2009 3:59 pm

No, Coolserve didn't charge anything just for the check and quote but a company I'd used before that charged $30 just to have a check. I kept calling this previous company, which kept on saying that they would look for the spare part (which is just a drain-pan), but eventually they never called back.
Coolserve has a nice professional-looking website but their service hasn't been professional. They are doing the same thing as the previous company, not calling at all 5 days after they said they would and when I call them, they say they'll return the call and when I call again, they've just called Panasonic and Panasonic hasn't gotten back to them because the Panasonic person is on a lunch break and so they'll call me back after 2pm but then they never call.
It might be Panasonic which has an issue but I think Panasonic would be glad to order in a spare part if it was paid for, it's probably just the aircon contractor which doesn't want to commit in case the customer cancels the order since nothing has been paid yet. In any case, their service is not good enough. I can't be expected to guess what's going on with them. They should state the real situation.

Post Reply
  • Similar Topics
    Replies
    Views
    Last post

Return to “Staying, Living in Singapore”

Who is online

Users browsing this forum: No registered users and 18 guests