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E71 customer suit Nxxx on E71 video recording problem,refund

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regret_n
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E71 customer suit Nxxx on E71 video recording problem,refund

Postby regret_n » Sat, 05 Sep 2009 6:43 pm

I'm really regret about Nxxx and its customer support. Their E71 really doesn't support VGA 640 x 480 at 22fps video recording. But Nxxx refuse refund and force me still use Nxxx phone. I will seek justice from Small Claims Tribunals. I'm a little customer and don't have much legal knoledge. If anyone have better idea, please let me know.
I will also post my suit progress here.
1. I bought a Nxxx E71 White Steel from SingTel Hello shop with 24 months contract at West Mall on 30, Nov, 2008. I paied S$278 plus S$60 through trade in my Nxxx6280 handphone.
2. At 17, Dec, 2008, I found the video recording is 320 x 240 at 15fps resolution. I checked Nxxx Singapore official site http://www.Nxxx.com.sg/find-products/pr ... ifications, it stated that VGA 640x480 is the 22 fps for the Nxxx E71. I stored the web page on my computer.
3. Start from Jan, 2009, I called Nxxx hotline two times one this problem. At 7, Jul, 2009, I sent the phone to Nxxx Care @ Wheelock Place. The staffs tested the phone and told me they will update the firmware to latest version. At 2nd day, I got the upgraded phone back and checked the video recording, it still don’t support 640 x 480 (VGA) up to 22 fps video recording.
4. At 3, Aug, 2009, I wrote Email to ext-custservicesg@Nxxx.com complain the video recording problem again. Careline officer still insist that "VGA 640x480 is the 22 fps for the Nxxx E71" at 5, Aug, 2009. At 6, Aug, 2009, the same officer even told me he tested E71 that can record video recording VGA 640x480 at 22fps.
5. At 7, Aug, 2009, Another careline office admited "we have tested the Nxxx E71 Video recording feature again and we have confirmed that the highest Video resolution is 320 x 240". During 7, Jul, 2009 to 7, Aug, 2009, Nxxx website removed "640 x 480 at 22fps" from E71 video feature page (http://www.Nxxx.com.sg/find-products/pr ... ifications)
6. At 1, Sep, 2009, I requested Nxxx officer to refund my E71, she told me "Nxxx doesn't have refund policy" and refused refund.
Last edited by regret_n on Tue, 08 Sep 2009 2:36 pm, edited 1 time in total.

regret_n
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I keep their site image here.

Postby regret_n » Sat, 05 Sep 2009 6:44 pm

I keep their site image here. I print the page and bring them to Nxxx Care @ Wheelock Place.
Nxxx staff also inisted E71 support 640 x 480 at 22fps video recording.
http://sites.google.com/site/university ... 78x621.jpg
Last edited by regret_n on Tue, 08 Sep 2009 2:37 pm, edited 1 time in total.

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Strong Eagle
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Postby Strong Eagle » Sat, 05 Sep 2009 11:03 pm

And so what???

Don't like the phone? Get a new one.

regret_n
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Yes, I will do.

Postby regret_n » Sun, 06 Sep 2009 10:35 am

I ask for refund. So I can buy another brand phone.
Nxxx inist "no refund policy"
Last edited by regret_n on Tue, 08 Sep 2009 2:38 pm, edited 2 times in total.

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ksl
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Re: Yes, I will do.

Postby ksl » Sun, 06 Sep 2009 2:32 pm

regret_n wrote:I ask for refund. They I can buy another brand phone.
Nokia inist "no refund policy", and force me must choose another Nokia phone.
The problem is that there may have been an error with the specification data...that may be slightly misleading however genuine errors do occur and it hasn't really effected the phones true standard.

I agree, you maybe chewed up about it, but the error is really insignificant, like your complaint, the real reason is you just don't like the phone and want a new. Nokia have been fair to offer an exchange, you made a calculated purchase and have used the product, why on earth should they give you your money back? So that you can buy a competitors phone, does it make sense! The small claims court wouldn't have time for such silly claims, unless they are looking for a laugh for the day.

regret_n
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Postby regret_n » Sun, 06 Sep 2009 3:48 pm

The suit not just based on their website, VGA recording is their real specification, their customer support clearly stated in following Email.

-----Original Message-----
From: ext-custservicesg@Nxxx.com [mailto:ext-custservicesg@Nxxx.com]
Sent: Thursday, August 06, 2009 5:09 PM
To:
Subject: Nxxx - - Nxxx E71 - Video Recording Inquiry

Reference No.: SR# 1-7712041499

Dear Mr. ,

Please be informed Mr. that the VGA 640x480 is the 22 fps for the Nxxx E71. We have tested it on a Nxxx E71 model and the procedure that I previously provided is the only way to adjust the resolution for the video recording. Selecting the highest video recording setting will not indicate that it is recording at 22 fps but it is evident that selecting the highest setting means that it should be the rate that you would require.


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