I'm really regret about Nxxx and its customer support. Their E71 really doesn't support VGA 640 x 480 at 22fps video recording. But Nxxx refuse refund and force me still use Nxxx phone. I will seek justice from Small Claims Tribunals. I'm a little customer and don't have much legal knoledge. If anyone have better idea, please let me know.
I will also post my suit progress here.
1. I bought a Nxxx E71 White Steel from SingTel Hello shop with 24 months contract at West Mall on 30, Nov, 2008. I paied S$278 plus S$60 through trade in my Nxxx6280 handphone.
2. At 17, Dec, 2008, I found the video recording is 320 x 240 at 15fps resolution. I checked Nxxx Singapore official site http://www.Nxxx.com.sg/find-products/pr ... ifications, it stated that VGA 640x480 is the 22 fps for the Nxxx E71. I stored the web page on my computer.
3. Start from Jan, 2009, I called Nxxx hotline two times one this problem. At 7, Jul, 2009, I sent the phone to Nxxx Care @ Wheelock Place. The staffs tested the phone and told me they will update the firmware to latest version. At 2nd day, I got the upgraded phone back and checked the video recording, it still don’t support 640 x 480 (VGA) up to 22 fps video recording.
4. At 3, Aug, 2009, I wrote Email to [email protected] complain the video recording problem again. Careline officer still insist that "VGA 640x480 is the 22 fps for the Nxxx E71" at 5, Aug, 2009. At 6, Aug, 2009, the same officer even told me he tested E71 that can record video recording VGA 640x480 at 22fps.
5. At 7, Aug, 2009, Another careline office admited "we have tested the Nxxx E71 Video recording feature again and we have confirmed that the highest Video resolution is 320 x 240". During 7, Jul, 2009 to 7, Aug, 2009, Nxxx website removed "640 x 480 at 22fps" from E71 video feature page (http://www.Nxxx.com.sg/find-products/pr ... ifications)
6. At 1, Sep, 2009, I requested Nxxx officer to refund my E71, she told me "Nxxx doesn't have refund policy" and refused refund.