Credit card fraud

[JR8]

What do the Terms & Conditions of the card say regarding loss/theft?

[PNGMK]

HAve you followed a,b,c?

As for d obviously the bank believes it's your friends fault. Write the bank a letter setting out clearly the reason you don't believe it's your friends fault.

I've never had a problem with this before (I've had cards stolen) but I've been very quick to inform the bank to block the card. If there are several days of charges that your friend is claiming are fraudulent I can see why the bank is arguing they are not responsible.

Yup, followed.
In fact the police already arrested the card stealer.

OK at this point I would engage a lawyer to put forward a letter to the bank asserting why you should not pay. Lay out the evidence clearly with dates and times and assert why you ;

1. I discovered card lost while in Crazy Horse bar in OT at 2AM on 6/6/6/.
2. I reported card loss to OCBC at 3AM on 6/6/6/.
3. I filed police report at LKY NPP on 7/6/6
4. Police informed me that they have apprehended offender Lee Kuan Dick at 8/6/6. OIC is Mr Long Slim Dick - please contact him for further details.

There is no evidence on your part to no pay for the charges from 2AM on 6/6/6 to 8/6/6 as the card was clearly stolen and not in my possession.

Got it?

[x9200]

BTW, this 100 liability limit is by law (MAS regulations), regardless what some bank put in T&C.
http://www.abs.org.sg/pdfs/Publications ... tCards.pdf

[JR8]

I'd start by precisely defining your target.

Ask the bank which clause in the T+Cs they're relying upon to justify their position.

Then you can be less scatter-gun, and focus on perhaps the interpretation of just a few words.

[johnyy68]

Thank you very much for all of you.
I'm very appreciated.