-
Quote
-
0
login to like this post
Post
by OogieBoogie » Tue, 02 Jun 2009 3:43 pm
I opened an account at HSBC 2 months ago, and i regret it since 1 month and a half...
Those guys refused a first time my application for a VISA card, without any reason. After asking the guy who open my account, he ask me few more information, then... HE took 3 weeks vacation, and didn't give instruction to anybody about my problem.
So i went to the branmch by myself, and talk to someone else who give a call to the credit card departement: it looks like they couldn't join my HR dep, to check i was really working where i said i was. Ok, i gave them a number, and warn the HR they will receive a call.
They never received a call, but I received a call to ask me the name i wanted on the card. Then 2 weeks without any feedback.
My patience was reaching it's limit so i contacted again the guy who open my account (senior something manager according to his business card), and reading between the line of his answer i understood he didn't care at all, and i should wait and see. I could come to the branch if i want to complain, but whatever, he won't give me a appointment. Nice...
Pretty pissed off i go to the branch this afternoon to finally learn that it was rejected again, without giving any reason, without calling the HR dep, and without letting me know. They sent a letter one time, and didn't feel it was necessary to send me another one or give me a call. And that was all.
This is really a scandalous way to take care of customer. I'm closing my account, taking the cash back and will try somewhere else. I can't believe in this difficult time a bank will look down to a professional with a correct income who totally can qualify for a credit card. All i want is a VISA to buy flight tickets and pay on the net for crying out loud!
Last edited by
OogieBoogie on Tue, 02 Jun 2009 9:48 pm, edited 1 time in total.