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anyone using etrade ?

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admin0
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anyone using etrade ?

Postby admin0 » Wed, 25 Mar 2009 2:04 am

Hi,

I saw recently that etrade opened up a singapore site .. etrade.com.sg .. Is anyone using etrade?

Thanks,

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sierra2469alpha
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Location: Singapore (Finally!)

Postby sierra2469alpha » Wed, 25 Mar 2009 9:19 am

I use the AUS version if that's of any help to you? Cheers, Mr. P

jolonicc
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Postby jolonicc » Fri, 27 Mar 2009 8:39 pm

I just logged into it using my "normal" user name and password. Looks like it should work fine.

mxis.luv
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Keeping my fingers crossed

Postby mxis.luv » Fri, 17 Apr 2009 7:16 pm

I applied for a trading account with E*TRADE on March 9, as I saw a bottoming of the stock market. It took about three weeks for the US office to get the account ready for trading.

By then the market had rebounded 14% -- oh well, live and let live :).

I liked their trading platform and executions are generally smooth. Unfortunately, as soon as I tried to withdraw money from my trade account into my linked bank account within the same login session, I WAS LOCKED OUT OF THE SYSTEM.

Called the US headquarters for help. Although I answered all the security questions correctly, I had to fedex them a letter from the notary public to verify my identity before they will start work on reactivating my account.

I googled the word etrade and complaint. Other users had similar problems -- some users were locked out of the account and their money was stuck with ETRADE for WEEKS. Here's one example I found.

http://www.ripoffreport.com/reports/0/3 ... 328237.htm

Then again there were also other reports of online hacking in the past, so I'm not fully against them shutting down accounts too often once there's any suspicious activity.

I thank my lucky stars that I had closed out all my positions before the account was locked out. In any case, you can still close out of your positions over the phone -- that's nice :).

The relationship manager (RM) based in Singapore was generally responsive, but once there's a lock out, he told me that there is nothing he can do.

I've been praying pretty hard that the funds will be safe -- hopefully the person who posted on ripoffreport had particularly rough time.

Other practical things I did was to have three complete sets of notarized letters: one sent to Singapore, one to the US and the final one for myself (in case its lost). I also followed up by calling the Hong Kong office. If you speak Cantonese, these reps are the most efficient.

In addition to the documents the account activation department asked for, I included copies of my passport, NRIC and welcome letter -- so that the person in the States can reconcile the name and home address on the welcome letter with my NRIC.

The letter was delivered to Arlington yesterday -- and I am blessed to know that the account activation department has received it.

I was told it takes about two business days to get the account unlocked.

Updates, hopefully happy ones, to follow :).

kowloon
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Postby kowloon » Mon, 20 Apr 2009 12:23 pm

Hi, did you manage to recover your money? Anyone knows what other company provides US stock trading in Singapore?

mxis.luv
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Keeping my fingers crossed.

Postby mxis.luv » Mon, 20 Apr 2009 9:28 pm

The account was reactivated within 24 hours of receiving my notary public letter ....

... a step in the right direction :)

mxis.luv
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Done

Postby mxis.luv » Wed, 29 Apr 2009 11:42 am

My account was closed a few days after the last post. The overall quality of service is good -- I learnt that it was easier to get service by going through the HK / SG hotlines first and let these guys deal with the staff in HQ.

zaf
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Postby zaf » Thu, 07 May 2009 7:15 pm

Singapore is a pretty safe country so I don't think you should worry.. :)

cyli
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Postby cyli » Mon, 19 Jul 2010 11:37 pm

should have seen this message earlier. Now my etrade account is lockout due to "suspicious activity". I believe most likely due to inactivity. I called their call center over idd line, waited & verified my identify over the phone yet they still want documents to be faxed to them to prove my identity. etrade should pay for all this...etrade sucks...now i cannot buy or close my accounts. I wonder what will happen if they still refuse to acknowledge my identity -> digital robbery!!!!


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