SingTel ADSL - can you use your own ADSL modem/router?

[sierra2469alpha]

...or do you HAVE to purchase one through SingTel?

I asked for a business quote and now have an e-mail from some provider that's based in ML offering ridiculous pricing.

Any advice, particularly from business users of DingBell's corporate packages would be most appreciated.

Many thanks in advance, Mr. P

[ksl]

...or do you HAVE to purchase one through SingTel?

I asked for a business quote and now have an e-mail from some provider that's based in ML offering ridiculous pricing.

Any advice, particularly from business users of DingBell's corporate packages would be most appreciated.

Many thanks in advance, Mr. P

No you do not have to buy a Singtel modem/router! Modems are only guaranteed for 1 year, and probably your contract is longer than that.

I called out the engineer becuase i couldn't surf and he told me, that i could just go out and buy one. because the guarantee is only 1 year and I am on a two year contract, although I'm not on the business package, i can assure you, it will be the most logical thing for anyone to do, to buy a back up modem, if they need to be online asap.

Singtel are not covered for loss of business and their engineers are pretty tied up, unless you tell them the down time is costing you an arm and a leg, and they should make it within 36 hrs.

Singtel first told me i would have to wait 14 days, for the engineer to arrive, i lost it, and told them they had 48 hrs, before i dump them, because we are running a business too.

Singtel modem is 300$ and you can pick one up for one third of that, although the modem does supply a digital gateway for SIP calls on two lines, without the computer turned on, with the VOIP package. I believe the Dingbells package is probably the same a 1 year modem guarantee and you cannot be forced to buy a Singtel modem.

[sierra2469alpha]

KSL - many thanks for your very helpful reply. Our situation is that StarHub don't have any lines going into the new office premise, so we're stuck with DingSell. The whole process has been extremely tedious and their quote all over the place.

My concern is that this is going to go pear shaped - yesterday I got an e-mail from some Malaysian mob offering a free Cisco ADSL modem but I have to pay $30 for delivery, or $150 for delivery and INSTALLATION!!!

Given I need a fallback/failover anyway I think I'll just buy a combined ADSL modem/wired/wireless gatweay then plug the Cisco ISR into that. PS our VoIP is going over ISDN out of the Cisco ISR.

It does seem very strange to me that when you buy a managed service from DingBell they then have someone else sell you the modem...from my 20 years in the field this is the first time I have come across such provisioning.

Thanks again for your reply...Mr. P

[durain]

i've got a 56k v90/v92 modem for your backup if you need it.

[sierra2469alpha]

Durain - great - that'll service as a nice backup for Voip, which will be two cans connected by a piece of string!!!!

[Splatted]

If you are going to buy a modem router, either

a) get one 2nd hand which is so darn cheap that it wont matter if it dies after a few months, eg off ebay,

or

b) if you are buying new, get one with lifetime warranty. Belkin brand provides this. Not sure what other brands do.

note warranties are usually not transferrable when buying used equipment.

[bigfilsing]

or buy a netgear modem router ( and then buy a back up ) which has since being given away as they dont break down ....ever

Linksys are fine of course but it;s a pity they dont apply cisoc quality control as much as they apply the logo/brand

Good luck