sierra2469alpha wrote:...or do you HAVE to purchase one through SingTel?
I asked for a business quote and now have an e-mail from some provider that's based in ML offering ridiculous pricing.
Any advice, particularly from business users of DingBell's corporate packages would be most appreciated.
Many thanks in advance, Mr. P
No you do not have to buy a Singtel modem/router! Modems are only guaranteed for 1 year, and probably your contract is longer than that.
I called out the engineer becuase i couldn't surf and he told me, that i could just go out and buy one. because the guarantee is only 1 year and I am on a two year contract, although I'm not on the business package, i can assure you, it will be the most logical thing for anyone to do, to buy a back up modem, if they need to be online asap.
Singtel are not covered for loss of business and their engineers are pretty tied up, unless you tell them the down time is costing you an arm and a leg, and they should make it within 36 hrs.
Singtel first told me i would have to wait 14 days, for the engineer to arrive, i lost it, and told them they had 48 hrs, before i dump them, because we are running a business too.
Singtel modem is 300$ and you can pick one up for one third of that, although the modem does supply a digital gateway for SIP calls on two lines, without the computer turned on, with the VOIP package. I believe the Dingbells package is probably the same a 1 year modem guarantee and you cannot be forced to buy a Singtel modem.