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Singtel V019

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biyok's gurl
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Singtel V019

Postby biyok's gurl » Tue, 10 Mar 2009 10:18 am


helleeew there!

i am just so wondering if anybody here got this Singtel V019?

it has been explained to me upon my line application that in an addition of 5++SGD, the rate of an international call to my country will be a local call rate and it can consume my consummable free minutes for my plan.

Of course i was interested and added it to my plan.

since it would cheap and convenient less the hassle of buying international call card. that is aside he fact that i am not consuming my local calls that much.

My first bill came.
Being busy as i am, i just paid it.
Then my 2nd bill came, almost same as my 1st bil!
When i checked the breakdown of my bill indicated there aside from the details of my IDD is a number of local outgoing calls of like 700minutes! then a repective amount to it!
I realized i ddnt even have a 2 hour consolidated local calls!
Where was it coming from?
And no details of the local calls.
so my 300 free minutes of calls are consumed by that..
So whre does my V019 apply now?

anybody i need your idea and help!

I am new here in Singapore.
I always believed that Singapore is a really trust worthy country.

Enlighten me and suggest what will i do...
biyok's gurl

tzi
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Don't use SingTel VO19

Postby tzi » Tue, 10 Mar 2009 4:31 pm

If you would like to use make cheap international calls, there are many ways to do so in Singapore.

[u]Rule No. 1 is that don't use any of the 3 telecom operators' IDD services. [/u]They can burn a big hole in your pocket.

Based on my experience, the secondary IDD vendors, such as 1511, 1521, 1516, etc. are pretty good in terms of price. You have to pre-register your numbers with them before using their services.

If you are a regular user of the Internet, use Skype.

If you don't mind using phone cards, there are lots of IDD operators based on phone cards and they offer very good prices.

GarethPhua
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Postby GarethPhua » Wed, 11 Mar 2009 1:15 am

biyok's gurl, I'd call the service provider and ask for a breakdown of the charges if I were you. Ask them to explain how they came to that amount. Then the next month, get an IDD card and try them out, do not use your service provider's IDD service and see if they are still charging you for IDD calls.

Like tzi, I'd recommend Skype. It's surprisingly cheap if you're calling from laptop to mobile, while laptop to laptop calls are free. All you need is a computer with internet connection, a headphone set with mic (available at any decent PC shop) and a free download of Skype.
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ksl
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Postby ksl » Wed, 11 Mar 2009 1:47 am

Thanks for the warning, but it may well be that your line and modem isn't configured for the service, if i'm not wrong it can only be on 2 lines, so the splitter must plug into the modem for it to function on digital transfer of VOIP, so it's not all phone lines in the home, only the two connected to the modem, and you can use mobile too, to ring out.

1 hour talk time to Manchester UK, is 7$ to Denmark is 28$. You need to check the rates before calling, but it should be cheaper than 1511 and the others.

I believe many customers will make the same errors and this is a cash cow for Singtel, so better to take it very carefully and understand what you are doing. Saying that I hope it doesn't happen to me.

Although the engineer should have configured the modem for you? If you have installed it yourself, you will need to get on the gateway page and configure it.

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blue_thunder
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Re: Singtel V019

Postby blue_thunder » Wed, 11 Mar 2009 10:41 am

biyok's gurl wrote:helleeew there!

i am just so wondering if anybody here got this Singtel V019?

it has been explained to me upon my line application that in an addition of 5++SGD, the rate of an international call to my country will be a local call rate and it can consume my consummable free minutes for my plan.

Of course i was interested and added it to my plan.

since it would cheap and convenient less the hassle of buying international call card. that is aside he fact that i am not consuming my local calls that much.

My first bill came.
Being busy as i am, i just paid it.
Then my 2nd bill came, almost same as my 1st bil!
When i checked the breakdown of my bill indicated there aside from the details of my IDD is a number of local outgoing calls of like 700minutes! then a repective amount to it!
I realized i ddnt even have a 2 hour consolidated local calls!
Where was it coming from?
And no details of the local calls.
so my 300 free minutes of calls are consumed by that..
So whre does my V019 apply now?

anybody i need your idea and help!

I am new here in Singapore.
I always believed that Singapore is a really trust worthy country.

Enlighten me and suggest what will i do...



I am a regular user of the V019 provided by Singtel.
Try to use it , only if you run out of other options like internet/calling cards.
Even the calling cards can be purchased via internet (www.phonecard.sg) , but with a additional cost of 30-50 cents from the original price.
If you wanna get detailed list of local calls made from your mobile, then opt for Ebill service from Singtel .
E bill provides you the complete list of local/IDD/roaming calls and sms made from your mobile.
I check 'em every month to make sure that there is no discrepancy in my bills.


Cheers.
VK
~ I don't want to be a product of my environment, I want my environment to be a product of me


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