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Calling All MYOB Users

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pills
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Calling All MYOB Users

Postby pills » Wed, 25 Feb 2009 11:12 am

is this software difficult to use and did you fork ot additional $4000 for technical support?

I was told that if I don't pay the additional $400+, I won't be given technical support. Is it necessary?

which other software is easy to use?

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sundaymorningstaple
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Postby sundaymorningstaple » Thu, 26 Feb 2009 10:05 am

Yes, it's necessary. Otherwise, how are you going to receive updates to the program if there is a programming glitch. Software is not always ironclad as we all know from Microsoft!

Why buy a new car and not use the recommended service schedule?

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ukdesigner
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Postby ukdesigner » Thu, 26 Feb 2009 2:37 pm

I disagree.

Technical support is for a hotline of help whereas software updates (excluding upgrades) are a different thing and are standard from software suppliers.

If you feel you'll need help and guidance from the manufacturer then pay up otherwise you'll just have to buy a seperate book (manuals are so rare these days) to guide you.

Your choice.
Don't p*ss me off! I am running out of places to hide the bodies.

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sierra2469alpha
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Postby sierra2469alpha » Thu, 26 Feb 2009 4:09 pm

MYOB has been stable inerms of pretty much everything since R12. If you are going to get it, I'd suggest you buy support only for the first year as it's heavily discounted - that way if you have setup problems, GST issues, etc., they can help with that (on the software side).

Haven't paid for tech support for - hola, since 2001...so you'll be pretty safe.

FYI, the manuals are all in PDF format and VERY extensive.

HTH, Mr. P

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sundaymorningstaple
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Postby sundaymorningstaple » Thu, 26 Feb 2009 6:19 pm

I know that the accounting 14 is stable, but I only use that for my personal company as its not networked. However, I also use Premier 12 networked with about a dozen users so I find that it's money well spent as one major glitch can cost me more downtime that the cost of the maintenance contract.

So, yeah, if you are using just the stand alone accounting package I would agree with the others, but on a networked corporate level using premier I would still strongly suggest it's necessity.

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sierra2469alpha
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Postby sierra2469alpha » Thu, 26 Feb 2009 6:49 pm

Yeh hey sorry my mistake didn't confirm if "pills" was after the Premier version (networked). That being said I had my accounting guys run R12 Premier and it worked sweetly, but then again, I know a little bit about networks.

Pills - please confirm which configuration and package you want to run so we can help you out some more.

PS SMS - thanks for picking that up for me.

Cheers, Mr. P


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