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PAYPAL Chargeback

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chewwl88
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PAYPAL Chargeback

Postby chewwl88 » Tue, 13 Jan 2009 3:03 pm

recently, I have manage to close the deal on selling an laptop to overseas buyer.

After i already send out the goods for one month ago. The buyer file an charge back against me and want to refund the payment. payment by credit cards.

Send the tracking number to proof that the goods already send out.

However, after the 30 days of review. the buyer win the case. Now want me to refund the payment which already transfer to my account.

If so, can PAYPAL to get money from my bank account?

Anyone can advise this?

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Postby Strong Eagle » Tue, 13 Jan 2009 3:26 pm

There is a lot left unsaid here. Why did the buyer want a refund? Were you contacted directly by the buyer about a refund? Why did the buyer win the case?

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Re: PAYPAL Chargeback

Postby ksl » Tue, 13 Jan 2009 8:58 pm

chewwl88 wrote:recently, I have manage to close the deal on selling an laptop to overseas buyer.

After i already send out the goods for one month ago. The buyer file an charge back against me and want to refund the payment. payment by credit cards.

Send the tracking number to proof that the goods already send out.

However, after the 30 days of review. the buyer win the case. Now want me to refund the payment which already transfer to my account.

If so, can PAYPAL to get money from my bank account?

Anyone can advise this?
This post doesn't appear to be genuine, for one, a person with a paypal account has all the answers, that the person is asking at his finger tips. Yes your account would be frozen for that sum for a minimum 75 to 100 days, while you are investigated by the credit card Companies, if you are selling and cheating the public, it will be a police matter of defrauding the public.

There is a resolution time of 75 to 100 days. and yes paypal freezes the account of the seller, until the issues are resolved by the credit card company, it can only be done, under specific cases and if you are thinking of scamming a seller, of the goods and getting a charge back, think again! or vice versa a buyer tries to cheat on the seller.

Tracking numbers only prove, you sent something, if the goods are not how described, a chargeback is made, police will no doubt be called in the Country of the buyer, the goods will be checked, in accordance with the sellers details if any hanky panky or fraud is suspected, it will be discovered.

Paypal have a seller protection policy, how come you are not aware of it, it hits you in the face on the login page!

If I'm not mistaken the questions asked, reak of scamming a paypal seller. Just goes to show how foolish some people are.
Last edited by ksl on Tue, 13 Jan 2009 9:19 pm, edited 3 times in total.

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Postby pakjohn » Tue, 13 Jan 2009 9:09 pm

Regardless of a tracking number, if you didn't send the laptop with a request for delivery receipt, you will likely lose the dispute and be responsible for returning the buyers money. If you have a credit card or bank account linked to your paypal account, it's likely Paypal will take the money from one of those sources. By linking to Paypal, you give them the right to do this. (At least that's what the TOS for my U.S. account says)
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Postby sundaymorningstaple » Wed, 14 Jan 2009 12:01 am

PJ, it's the same with my local PayPal account here (both buyer & seller's premier account).

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The buyer is scam

Postby chewwl88 » Wed, 14 Jan 2009 4:22 am

Already send the goods by FedEx international and provide the tracking number. However, after the review by PAYPAL for 180 days. The credit company favour on the buyers.


During the transaction, the PAYPAL has ask me to send the goods and provide the tracking number so that they can release the fund to me as buyer has make an file against me.

After I send the goods and provide the tracking number, they release the fund to me. But after one month ago, they buyer file an charge back said that they do not authorize the payment.

After the review by PAYPAL, the buyer win the case and I have already send the goods....

If this case, can ask someone to buy by ebay and later file an chargeback to get back the money. :???:

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Re: PAYPAL Chargeback

Postby chewwl88 » Wed, 14 Jan 2009 4:36 am

ksl wrote:
chewwl88 wrote:recently, I have manage to close the deal on selling an laptop to overseas buyer.

After i already send out the goods for one month ago. The buyer file an charge back against me and want to refund the payment. payment by credit cards.

Send the tracking number to proof that the goods already send out.

However, after the 30 days of review. the buyer win the case. Now want me to refund the payment which already transfer to my account.

If so, can PAYPAL to get money from my bank account?

Anyone can advise this?
This post doesn't appear to be genuine, for one, a person with a paypal account has all the answers, that the person is asking at his finger tips. Yes your account would be frozen for that sum for a minimum 75 to 100 days, while you are investigated by the credit card Companies, if you are selling and cheating the public, it will be a police matter of defrauding the public.

There is a resolution time of 75 to 100 days. and yes paypal freezes the account of the seller, until the issues are resolved by the credit card company, it can only be done, under specific cases and if you are thinking of scamming a seller, of the goods and getting a charge back, think again! or vice versa a buyer tries to cheat on the seller.

Tracking numbers only prove, you sent something, if the goods are not how described, a chargeback is made, police will no doubt be called in the Country of the buyer, the goods will be checked, in accordance with the sellers details if any hanky panky or fraud is suspected, it will be discovered.

Paypal have a seller protection policy, how come you are not aware of it, it hits you in the face on the login page!

If I'm not mistaken the questions asked, reak of scamming a paypal seller. Just goes to show how foolish some people are.


I am very new in PAYPAL. Thinking that there they protect seller as well. It seems that they protect buyer then seller

chewwl88
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Postby chewwl88 » Wed, 14 Jan 2009 4:38 am

pakjohn wrote:Regardless of a tracking number, if you didn't send the laptop with a request for delivery receipt, you will likely lose the dispute and be responsible for returning the buyers money. If you have a credit card or bank account linked to your paypal account, it's likely Paypal will take the money from one of those sources. By linking to Paypal, you give them the right to do this. (At least that's what the TOS for my U.S. account says)


Already send out by FedEx with tracking number. Now account show below zero. But still lose the case

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Postby sundaymorningstaple » Wed, 14 Jan 2009 12:34 pm

You STILL have not told us WHY the buyer wanted a refund. Until we know that, this still smells fishy. Did you promise one thing and send another or were the goods not as advertised? This will usually result in the buyer winning the case. That or you were extremely slow in shipping the goods after the buyer paid for them.

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Postby chewwl88 » Thu, 15 Jan 2009 12:36 am

sundaymorningstaple wrote:You STILL have not told us WHY the buyer wanted a refund. Until we know that, this still smells fishy. Did you promise one thing and send another or were the goods not as advertised? This will usually result in the buyer winning the case. That or you were extremely slow in shipping the goods after the buyer paid for them.


No, I send the correct one. The buyer make payment by credit card. The fund was been hold by PAYPAL as want me to send out the goods then release the fund to me. Which the buyer make the file

After the goods was send out, the PAYPAL release the fund. However, after one month later, the PAYPAL notice me that the buyer issue an chargeback against me. The buyer do not authorized this payment.

The goods already send out in FedEx with tracking no. Upload the information to PAYPAL, after the review. they claim buyer win the case.

It really unfair. so how about my goods? cannot get back and need to pay the total amount that profit only cost S$100.00

Please help.... how?

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Postby ksl » Thu, 15 Jan 2009 2:15 am

chewwl88 wrote:
sundaymorningstaple wrote:You STILL have not told us WHY the buyer wanted a refund. Until we know that, this still smells fishy. Did you promise one thing and send another or were the goods not as advertised? This will usually result in the buyer winning the case. That or you were extremely slow in shipping the goods after the buyer paid for them.


No, I send the correct one. The buyer make payment by credit card. The fund was been hold by PAYPAL as want me to send out the goods then release the fund to me. Which the buyer make the file

After the goods was send out, the PAYPAL release the fund. However, after one month later, the PAYPAL notice me that the buyer issue an chargeback against me. The buyer do not authorized this payment.

The goods already send out in FedEx with tracking no. Upload the information to PAYPAL, after the review. they claim buyer win the case.

It really unfair. so how about my goods? cannot get back and need to pay the total amount that profit only cost S$100.00

Please help.... how?


It seems like a real scam, using a false paypal link, the nigerians use them all the time, although you do have a delivery signature, so you need to file a police report. I think you will find, that you are not really a member of the real paypal.com

I think the scammer has sent you the link and asked you to sign up for paypal a paypal account, and you will see the funds there for you.

A buyer cannot even submit a claim for 45 days, not 30. and if you are new to paypal you are not even covered for selling.

Read both links

http://www.newlifeauctions.com/ebay_scams.html

See what i found: http://www.aboutpaypal.org/fraudulant_charge_back

It appears paypal are screwing up because newbies of paypal are not covered, certain checks have to be done, before a seller can be covered and i think he must have a minimum of sales first: Scammers target new People, and often ask them to sign up with paypal, the buyer sends them the link to a false paypal link.

Thank god it's never happened to me yet but close I have been while buying, and refused to send the money at the last minute, when i spotted that it was a scam! On needs to keep up to date on scamming if selling.

It also happens in export too, even if a letter of credit is arranged, just like escrow services, one needs to be very careful, check out the buyers, in the country in which you are posting to.

I have heard that big scams of ordering goods, with LOC are made, the buyer refuses to sign for them, the costs are to much to ship back, and the goods are then sold off at custom auctions very cheap, the buyer that ordered them is their bidding on them, he knows the true value. Also LOC documents maybe fake! Always ensure the LOC is irreversible!

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Postby pakjohn » Thu, 15 Jan 2009 5:41 am

I'm a bit confused;

It doesn't appear that the seller has been scammed, he says he recieved payment from the buyer after providing a tracking number for the goods. One month later the buyer files a chargeback, suggesting one of the following occurred;

1. The buyer didn't recieve the laptop
2. Buyer recieved the laptop but wasn't satisfied with it.
3. Buyer is a scammer and denies recieving it.

I'm assuming the seller couldn't provide proof that the buyer actually recieved the laptop. The tracking number alone doesn't prove the seller recieved anything.

Not being able to prove the buyer recieved the laptop, PayPal would rule on behalf of the buyer.
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Postby sundaymorningstaple » Thu, 15 Jan 2009 7:08 am

ksl, good links! Thanks! While I knew of a lot of the problems, this was an eye-opener. But in almost all cases, the cases could have been avoided with the seller OR buyer using a wee bit of common sense.

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Postby pakjohn » Thu, 15 Jan 2009 8:41 am



While I'm no expert, the story related by the anonymous source has some big contrasts to what I know from PayPal and I wonder if it's accurate. At the end of this nightmare story, they offer an alternative to PayPal? Is it a scare tactic to drive people over to the alternative site listed in bold letters right below the story?

thanks for the links, I'm going to look at all of them before I use PayPal again.
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Postby sundaymorningstaple » Thu, 15 Jan 2009 10:31 am

I'm good so far, I guess I've used 'em around 150 times or so with no probs yet. course most charges are less than 100 US though. Just a small fry.

I often wonder about any site that disses a big boy and then "suggests" an alternative. I wonder if the "alternative" has the facilities and protections that PayPal has. I'm sure they (PayPal) have glitches and some policies that seem unfair but at the end of the day, looking at the number of transactions that go through that system, I'd say it works pretty darned good really.


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