pumpkinseed wrote:I ordered Cheryl Shuen cupcakes for my baby shower and they were excellent!
She was very helpful and friendly as well for a last minute order. Collection is at her place at West Coast. I can send pics to whoever is interested

Unfortunately i got a totally different experience. Travelled from east to west. Made to wait 2 solid hours outsid her closed shop from 10am for an appt confirmed by her on wedding cake design consultation that obviously didn't came through in the end. Called her and phone was unreachable.
Finally got through her line after we left, she said she forgot the appointment as it was all kept in her phone which was flat out and she didnt expect us to wait 2hrs!!?.. what can i say but disappointment. She does little on damage recovery to gain back our assurance but taking it as a matter of fact that she didnt know we would wait 2hrs and proceed to arrange for another appt on later day. We stress the impt of time to us on wkend for wedding preparation hoping that she will help appease our disappointment and frustration for time loss well, she said her time is impt as well too.
Apparently, she is professional in her cake making but not so professional in managing customer service. Would advice anyone against trying unless you are crazy about her work and are prepare to suck up any lose/non-negotiable situation that comes along if it happens. Otherwise, look elsewhere. Her time is probably more precious than yours as it seems she is always busy (even forgetting clients appt) and never ran out of orders....