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by blownalot » Wed, 10 Sep 2008 9:27 am
We got stuck in Phuket a couple of weeks ago when they closed the airport. Tiger who we flew there with didn't want to know, nor did they make any effort to contact us or reschedule our flights, even though they take all your details when you book.
We ended up driving for 4 hours, then getting a flight to Bangkok with Air Asia, then another one again with Air Asia back to Singapore. Air Asia was great, Tiger wont get my money again unless I have no choice. They need to learn a lesson in customer service. I know it's a LCC but we are still customers !