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What to do? Bad experience with air conditioning service.

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sierra2469alpha
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Postby sierra2469alpha » Tue, 02 Sep 2008 5:26 pm

Harsh, but true in part.

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durain
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Postby durain » Tue, 02 Sep 2008 5:50 pm

maybe we should start looking for good aircon services from JB and ask them to come in to singapore. :P

actually, it is true what ScoobyDoes said. maybe the malaysian aircon are made in malaysia but the singaporean wants imported aircon.

Dave Sebastian
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Postby Dave Sebastian » Sat, 29 Nov 2008 7:42 pm

Wow - glad to know this discussion as we experienced exactly the same thing with Sky Blue. We moved in to Singapore about 2-yr ago and the first year we had aircon maintenance contract with Dowell. No issue with all of the aircons during the maintenance period.

Once the contract expired, we saw the flyer from Sky Blue that is distributed in our condominium and decided to try them. The first visit the Sky Blue technician said that the external condenser is very dirty and needed chemical cleaning. He said all of the condensers were dirty but one is especially risky that seriously need chemical cleaning (I recall he mentioned it would cost about $500-$600). We did not agree as the aircon that he mentioned of having an issue is actually a guest room that we rarely used (thus the least used aircon in our house) and therefore we did not agree w/ chemical cleaning. The technician was not too happy and said that he does not want to be accountable if there is anything w/ aircon as we do not heed to his advice.

Actually aircon in the room in question became "warm" instead. We complained to Sky Blue office but their first response was not believing what we said and one of their managers (not sure but seems like the higher level) got involved and they sent a number of different technicians to "fix" the aircon. The aircon back to normal and Sky Blue charged us about $120 for "fixing" the aircon (slightly more than the normal maintenance charge). Frankly we're not sure of what they did. For sure we really don't want to deal with Sky Blue anymore after that. We have been living in Japan for many years before coming here (and several other countries before that) and did aircon service once every few years & never encountered any issue.

We used Cool Master to service our aircons after that based on recommendation from fellow expatriate in the condominium and there has been no issue with the aircons so far.

snoodelweiss
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Postby snoodelweiss » Thu, 04 Dec 2008 8:59 am

I used to have that bad experience with Sky Blue as well. And one of the aircon technicians was so rude. They insist that the aircon in the Master's Room needed to be overhauled but when I asked another technician from another company, he said there is no problem with the aircon. The first time Sky Blue came, they said my condenser had a similar problem like yours. Tsk tsk tsk.
Finally, I have found a reliable aircon service company now and worth all the money I paid because I have seen them do the cleaning and now my aircon is soooo cool, in fact the technician is the owner himself so he takes care of all his customers' needs. But with Sky Blue, I Will never sign a contract with them again or call them ever.

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jpatokal
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Postby jpatokal » Thu, 04 Dec 2008 10:19 pm

Jehoshaphat. Where do you people find these air-con companies that want $500-600 for chemical cleaning? :shock: Poke around on Google a bit, or take a look at the Classifieds right here and you'll find plenty of companies that will do the job for under $50, with regular servicing for $20-30 a unit.

My previous favorite A/C company went bust recently (guess they were too cheap after all...), but I tried A-Class last time and they were OK: $25/unit for regular service, chemical clean $50 extra. Showed up a little late, but had the common courtesy to call and warn about it, and the A/C unit stopped smelling like mold after the chemical cleaning.
Vaguely heretical thoughts on travel technology at Gyrovague

Dave Sebastian
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Postby Dave Sebastian » Wed, 10 Dec 2008 8:27 am

From the story here, typically people did not plan for chemical cleaning until the technician mentioned one - thus many (I was one of them) did not even know until it was raised. While there are obviously some errant technicians, many of aircon technicians are pretty good btw (polite, shared tips/options to save costs, etc.)

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Postby Gypsy Queen » Tue, 24 Feb 2009 7:18 pm

Guys I too have just had a really bad experience with Sky Blue and find them rude, time wasters that I am sure messed up my air conditioning units as all of a sudden my 'cool' units became very warm and not working well.
I am looking for reliable and efficient air conditioning servicing, does anyone have any recommendations?

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Postby sim1310 » Tue, 24 Feb 2009 10:49 pm

I wish I had read this before we signed on with Sky Blue. We signed a year-long contract with these rude, inept morons. I complained twice about one guy in particular and told them I did not want him to come back to my home but they still sent the same rude pig :evil: .
I can list off all the grievances I have woth this company but one example is, the aircon in our TV room broke down and they said it would take 2 months for the part to be shipped in. I was complaining to a friend and she suggested her guy who came out and had the aircon back up and running after 2 days. Our Sky Blue contract ran out in January and they had the nerve to call to schedule another service and I gladly told them to stick it.
This guy who services our aircon now is a rare find, honest, reliable and actually cleans the systems. He is always on time and any time I need him to come out he will usually try to get there the same day. I have recommended him to friends and everyone has great feedback. If you want this guy’s details send me an email.
For those considering Sky Blue steer clear of these shonks.

inselaffen
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Postby inselaffen » Fri, 27 Feb 2009 12:19 pm

had mine done by Four Seasons yesterday. Very quick clean job. No trying to scam. would recomend them.

ksanty
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Postby ksanty » Thu, 09 Apr 2009 1:07 pm

sim1310 wrote:This guy who services our aircon now is a rare find, honest, reliable and actually cleans the systems. He is always on time and any time I need him to come out he will usually try to get there the same day. I have recommended him to friends and everyone has great feedback. If you want this guy’s details send me an email. For those considering Sky Blue steer clear of these shonks.


Hello. I'm new to the forum and haven't posted enough messages to be able to PM anyone (apparently a requirement) to ask for aircon service contact details.

sim1310, if you don't mind, can you please pass on the contact details of the guy you mentioned in your post? You can either PM me or drop me an email: yosita at gmail dot com.

And if anyone can pass me the contact for Cool Master, I'd be more most grateful.

Thank you so much in advance!

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jpatokal
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Postby jpatokal » Thu, 09 Apr 2009 5:55 pm

ksanty wrote:sim1310, if you don't mind, can you please pass on the contact details of the guy you mentioned in your post? You can either PM me or drop me an email: yosita at gmail dot com.

Feel free to post the details here, genuine recommendations are always welcome.
Vaguely heretical thoughts on travel technology at Gyrovague

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sierra2469alpha
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Postby sierra2469alpha » Thu, 09 Apr 2009 6:09 pm

Jpatokal - your post a little while ago about renovations: you recommended one firm, A-Class:

http://www.singaporeexpats.com/forum/sutra380050.html&highlight=#380050

We went with them, and noted that they had changed providers for aircon, but only after the aircon people gave me a different invoice.

That being said, your posting was very good, and the new aircon people are good (although they did say I had to have two new valves replaced in one unit, which when I asked, got the usual "we don't know why they went - it just happens"). That being said it's all working now, and the firm that A-Class subcontract to is LINKYO GRAND SYSTEM PTE LTD Tel 6569 9659.

However, I'd suggest using A-Class to organise it as they are very friendly and helpful when we had a total failure here.

HTH, Mr. P

sim1310
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Postby sim1310 » Thu, 09 Apr 2009 10:49 pm

The aircon guy I use is called Anson and you can reach him on mobile 90707658.

Thanks for letting me post his details, he is worth sharing.

Sim :D

MinniMe
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Postby MinniMe » Mon, 13 Apr 2009 10:34 am

Bad experience with Solid Kool Air, the guy left so horrible mess in our bathroom that we had to throw things away, insisted our outside units needs washing, I let him do it once, was really expensive, when he wanted to do it again, I refused.

Then one of the units indoors wasn't working properly, I called the guy, he said because it's so hot outside, that's the reason AND I didn't let him wash the outside unit....

Yeah yeah, all other units were working just fine, so what's the issue about weather being hot?

I called another company, they came, they did very good job (spent 1hr compared to 20min the other guy used for 5 units), and told me that the reason for the one not working properly was that it was so dirty inside! And Solid Kool Air had just cleaned it 5 days ago...

And Solid Kool Air also put stickers on the indoor units, without asking .

ksanty
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Postby ksanty » Tue, 14 Apr 2009 12:24 pm

sim1310 wrote:The aircon guy I use is called Anson and you can reach him on mobile 90707658.

Thanks for letting me post his details, he is worth sharing.

Sim :D


Thanks so much for this. I will contact him this week.

Btw, just to share some info, I called Cool Serve and they came and did a free check yesterday. As suspected, I was advised to get a chemical wash for the master bedroom unit plus the the 2 outdoor condenser units, totalling up to SGD 350 for the job. The staff & aircon guys were all nice and polite but I don't think I'm going to go with their recommendation after reading all the posts here.


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