Rainbow Aquarium (Serangoon North)

[xiaoxinmag]

I am a normal customer from Rainbow aquarium. I was glad that i have went to a fish shop that is so well known. On the 23/12/2007 i bought a whole new fish tank with some plant, tetra, guppy, red crystal shrimp etc. The assistant was very nice and polite because I told them that it is my first time keeping fish so i would like to learn more from them. Soon after I bought the fishes I went back home and got everthing set up. I allow the whole entire tank with only the plant to filter through for at least 3hours as instructed. Then I put all my fishes in the tank. 3hours later the red crystal shrimp turned greyrish in colour. I was so worried that the shrimps will die, so I quickly brought all the shrimps to Rainbow. The staff told me that these shrimps needs to stay in a cool temperature of 27degreeC which they did not inform me in the first place.

The next day, 3 Tetra fish were found with multiple white spots on it. So I called Rainbow they claimed that my fish tank condition is not suitable to keep fish yet and adviced me to allow the filter to run through for a week, they even ask me to add salt to my fish tank when my plant is in it, ofcourse i did not add any. All I did is to remove all the fishes from the tank.

This doesn't clear my doubt, so on that night I went to a fish shop that is close to my house at woodlands. The staff there really clear all my doubts and he was willing to help me with the dying plants and fishes for a whole new set up with garantee. So overall, I only spent about $50 for the plants, fishes, soil and a tank of safe water without parasite, when i have spent almost $300 in Rainbow for everything.

On the 29/12/2007, 7pm, I travel down to Rainbow again to collect the fishes that they have agree to refund. We have got 12 Tetra in total. I went back home immediatly to condition the Tetra in my fish tank when the tetra are still in the bag then i added my fish tank water in it to allow them to get used of it. At 10pm 2fish died, so i forget about it and got the 2 tetra removed then i put the rest in my tank. The next day, I found another 2 dead tetra and 2 with white spot again, this time round i really give up! The fish are all infected even the innocent fish that have been staying in my fish tank for at least 5day have been surviving well got infected. i'm going down to rainbow for the one last time tomorrow.

Edited by moderator to eliminate spamming from poster about one business. Any more new threads on your problem will be considered spamming and will be unceremoniously deleted and may result in the locking of your account

[sundaymorningstaple]

xiaoxinmag,

I'm sorry that you had a bad experience with Rainbow Aquarium. However, as it is still on of the largest and dependable aquarium shops in Singapore I would have to wonder if your bad experience was due from doing what most new owners do and that is to rush out and buy everything to start immediately without so much as buying a newbies book on fish keeping. Rainbow is a shop that has a huge customer base and for the most part the customers are experienced fish keepers. If one were to go in their acting like they know what they are doing, then I could understand their reluctance to try to tell you what to do or even give you advice. People in general tend to try to act knowledgeable about something so they don't get ripped of by shops and usually end up with egg on their faces.