Fully paid furniture still undelivered 3 months on - help!

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mules
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Fully paid furniture still undelivered 3 months on - help!

Post by mules » Tue, 09 Oct 2007 3:07 pm

on the 28th JULY we made the unfortunate error of going to natural living furniture in park mall.

after much consideration we purchased an outdoor setting and after giving them our credit card and signing they said, unfortunately the benches as part of this setting cannot be delivered for another week or two, but you will have them by the end of August.

We pushed ahead and having already paid in full accepted the delivery of half the setting that week - a table and 2 chairs - with the remaining 2 benches to be delivered in the next week.

by 31 august nothing. so i called their delivery line and was told - apologies the stock does not arrive until october. i was frustrated as we cannot use the setting with only 2 chairs so called the shop 4 times over the next few days to speak to the guy who sold us the furniture. each time he was not there and each message left for him to call me remained unreturned.

Oct 01, i called the warehouse again for an update and was told sorry the shipment is not due until december. What! After much frustration, i demand for them to get the sales guy to call me. A few hours go by and no call, so i call the shop direct again. The sales guy picks up and says, our warehouse guys have it wrong, they just didn't see it there in stock I will call you back with a delivery time.

2 messages are then left on my phone from this sales guy - twice confirming they will be delivered Monday.

Monday was yesterday. By 4pm and no sign of any delivery, i ring the warehouse - again, no the stock doesn't come til december, there is no delivery scheduled for you. After expressing complete frustration they vow to call back with an answer. 2 hours later and still no call to let me know what is going on, I call again. Again a brush off and we will call you back. Again no returned call.

I ring again today, same answer no stock til december. I refuse to hang up and be told someone will call me back. The girl says she cannot answer me as she was on leave yesterday and has no idea what is going on. Again no call has been returned.

Any suggestions. CASE? Any other avenues? I now just want them to come and collect the half of the furniture that is here and refund the money. Am totally fed up and amazed a supposed established shop can act this way.

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Superglide
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Post by Superglide » Tue, 09 Oct 2007 3:15 pm

Serious advice: Go back, ask for a complete refund. Insist if they are not willing to do so. Make a HELL lot of noise if needed. Don't leave until they refund you, period.

It is sad, but from experience in several occasions, it is the only thing that works here.

Yes, you can log a complaint with CASE, but that won't help you.
If only we could pull out our brain and use only our eyes.
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sourisso
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Post by sourisso » Tue, 09 Oct 2007 3:40 pm

yeah, better to go in person at the store, its easy for them to piss you off on the phone, but face to face it might be different.
i would ask for complete refund and cancellation too since their service is so lousy..

jockney
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Post by jockney » Tue, 09 Oct 2007 3:57 pm

hindsight is a wonderful thing, but We have been bitten with this scenario before and now we just ask for a refund at the initial time of purchase and cancel the sale...perfectly legal in UK, but not too sure about here...
NAME AND SHAME THEM ALSO AS YOU HAVE DONE, NICE ONE! :wink:

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Post by hagar » Tue, 09 Oct 2007 4:27 pm

We learnt a long time ago never to make full payment up front for any good or service that we can't walk away with or have completed on the spot.

Even for furniture we have specially made we only accept the deal subject to a balance of payment on final inspection and delivery. Contractors, tailors etc. are the same - normally I will pay enough to cover their materials only. Nearly every store in Singapore will accept COD if it arrives incomplete or scratched tell them to put it back on the truck.

mules
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Post by mules » Wed, 10 Oct 2007 9:27 pm

Update - well the saga continues. I went into the shop today and refused to leave until I got a full refund.

2 hours later I emerged with no refund, after every tactic in the book was used. I refused to budge and they have issued an order cancellation (whatever that will do) and said it takes a week to get a cheque issued. Apparently it will be personally delivered to me next Wednesday.

Given the amount of BS they have given me to date, I am fully prepared to turn up at the shop again next week and camp out again if my cheque does not appear. I will also be naming and shaming the incredibly incompetent manager.

Massively fed up with this shoddy enterprise.

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Post by seasider » Wed, 10 Oct 2007 9:30 pm

Write to the ST.

mules
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Post by mules » Wed, 10 Oct 2007 9:41 pm

thanks seasider, that'll be my next effort come wednesday next week if i am still waiting.

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