after i submitted the initial paperwork to MOM (essentially the original application and it's requirements for a new worker in singapore) we received a letter from MOM with the medical form attached. if you submitted the paperwork through the post you should be able to track it through MOM using her existing work permit ID number.
going through the telephone is usless since you seem to get the automated response and it's virtually impossible to get a real person on the phone. i think i finally called the workpass division and got a live person - who of course directed me back to MOM but i begged her to help me. in the end i just went down to the MOM on havelock road and quite honestly i should have done that from the beginning. they were SUPER helpful.
it was REALLY time consuming and yes, it did feel like i was running around in circles - but honestly when it was all done it all seemed to make sense - if you submit everything correctly it all seems to fall into place.
one thing that stood out in your post is that she hasn't had a medical in 10 months. it's my understanding that all FDW need to have a check up every 6 months. i know as an employer i recieve the notice in the mail and the date the examination needs to be completed by. it's all tied into the government - so they will know that she hasn't been checked and i'm surprised she hasn't been repatriated.
if she is repatriated and has to renew her work permit i'm not sure she can do that if she is over the age of 50. again, you should really speak to someone at MOM. with our helper i needed to have the english test waived so we had to write a letter stating why it was important for us to bring her over from indonesia (rather than hiring someone here) and appeal to MOM. they really will weigh the case and the circumstances, but again, dealing with someone directly is better than electronically.
i really hope this helps! let me know if you have any other questions
